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Call directing has been a practice for decades. Customers that bring in less revenue or are more likely to be a problem that consumes agent time and refund budg

Call directing has been a practice for decades. Customers that bring in less revenue or are more likely to be a problem that consumes agent time and refund budgets get de-prioritized.

jazzyjackson 3y ago
I had no idea, I've just been living my life thinking the world is just and we all wait in the same line. Thinking back on it, when I heard "calls are answered in the order they are received" I never asked myself "what other order would they be answered in" xD :'<
- lotsofpulp 3y ago
  > I had no idea, I've just been living my life thinking the world is just and we all wait in the same line. The lines were not obvious, or there were simply fewer segmentations, when I was a kid. Now, you see it at the airport with 3 different levels (regular TSA/precheck/clear), based on how much you pay. You see it at theme parks like Disney world / six flags, and even there, there are multiple levels of priority you can buy. And I went to my county fair for the first time this year, and I was somehow surprised that you could pay more for skipping ahead on simple carnival rides, even for toddlers.
  - tough 3y ago
    The hyperfinancialization and commoditization of everything is what gets you
    - hn_version_0023 3y ago
      No. The despair is what gets you. It only gets you once you realize there are like a dozen people in the world who are legitimately *free*. The rest of us toil to make them happy. This unjust system should be razed to the ground.
      - tough 3y ago
        Being free sits more on the mind than the physical world. It is a state of mind, a man can be free on a jail. I'd recommend a read to Marcus Aurelius Meditations if you fancy that kinda thing. Maybe the 8 billionaires you've in mind are less free in their day to day to do whatever the fuck they want than the billions of poor people that barely gets by and survives. how many rich man have you met which aren't happy?
        gochi 3y ago
        Meditations isn't good, and the advice that people should read it before reading Discourses (Epictetus) is often what creates a misleading view on stoicism as they never get to Discourses because of the larger time commitment. However it's this time commitment and patience that is at the core of stoicism. If you read Discourses, you would recognize your error in believing that a man can be free in jail, for he does not have the ability to choose where or how to exist, those are both limited directly by the existence of the jail. He can tolerate it, but not be free, as a stoic would tolerate a broken arm rather than claiming the broken arm makes them stronger.
        tough 3y ago
        I see, I'm glad to stand corrected. Will read Discourses.
        yakubin 3y ago
        I can see why an emperor could want to try to convince people that their lives are great, regardless of their material conditions. No need to rebel. Nothing to see here.
        voldacar 3y ago
        Meditations was Marcus Aurelius' private journal. The only person he was convincing was himself. And as he governed during a period of relative stability and prosperity, your cynical (and ignorant) remark about "material conditions" makes no sense.
  - AlotOfReading 3y ago
    The airport isn't a great example here. There are 3 lines because there are 2 different parties involved: the TSA, which has authority over the security checkpoint, and the airport/airlines, which have authority over the lines leading up to the checkpoint. The regular line is self explanatory. Precheck is solely run by the TSA, and they politely ask the airports to set up dedicated lines for precheck. Sometimes they do, sometimes they don't. Until passengers are in the checkpoint though (i.e. beyond the id check), the TSA has fairly limited authority. The airport is ultimately responsible for getting passengers to the security checkpoint, subject to some minor conditions by the TSA. Clear pays the airport/airlines a kickback from the subscriptions to let their agents manage the queues, which includes putting their subscribers in front of the other lines. One thing they can't do is give you special perks inside the checkpoint like precheck does. So, 3 lines because 2 different parties get revenue from one each.
    - rrrrrrrrrrrryan 3y ago
      By "manage the lines" do you mean ID verification, boarding pass check, etc? I assume all the biometrics for Clear aren't just to prove your the person who paid for Clear?
      - AlotOfReading 3y ago
        No, collecting biometrics at registration is required by the legal framework they operate in (a.k.a as a "Registered Traveler" program [0]). However, they could use other biometrics like fingerprints if they chose. [0] https://en.wikipedia.org/wiki/Registered_Traveler https://en.wikipedia.org/wiki/Registered_Traveler
    - lotsofpulp 3y ago
      I do not see how any of that is relevant. The point is, you pay more, you save life time. The government could have chosen to make it free so everyone can access these time saving measures, but our leaders did not, deeming it acceptable for further tranches of society to be publicly displayed.
      - 3y ago
  - deleted 3y ago
    [deleted]
flangola7 3y ago
Have never heard it in this mass data angle though.

Call directing has been a practice for decades. Customers that bring in less revenue or are more likely to be a problem that consumes agent time and refund budgets get de-prioritized.

jazzyjackson 3y ago

I had no idea, I've just been living my life thinking the world is just and we all wait in the same line. Thinking back on it, when I heard "calls are answered in the order they are received" I never asked myself "what other order would they be answered in" xD :'<

lotsofpulp 3y ago
> I had no idea, I've just been living my life thinking the world is just and we all wait in the same line. The lines were not obvious, or there were simply fewer segmentations, when I was a kid. Now, you see it at the airport with 3 different levels (regular TSA/precheck/clear), based on how much you pay. You see it at theme parks like Disney world / six flags, and even there, there are multiple levels of priority you can buy. And I went to my county fair for the first time this year, and I was somehow surprised that you could pay more for skipping ahead on simple carnival rides, even for toddlers.
- tough 3y ago
  The hyperfinancialization and commoditization of everything is what gets you
  - hn_version_0023 3y ago
    No. The despair is what gets you. It only gets you once you realize there are like a dozen people in the world who are legitimately *free*. The rest of us toil to make them happy. This unjust system should be razed to the ground.
    - tough 3y ago
      Being free sits more on the mind than the physical world. It is a state of mind, a man can be free on a jail. I'd recommend a read to Marcus Aurelius Meditations if you fancy that kinda thing. Maybe the 8 billionaires you've in mind are less free in their day to day to do whatever the fuck they want than the billions of poor people that barely gets by and survives. how many rich man have you met which aren't happy?
      - gochi 3y ago
        Meditations isn't good, and the advice that people should read it before reading Discourses (Epictetus) is often what creates a misleading view on stoicism as they never get to Discourses because of the larger time commitment. However it's this time commitment and patience that is at the core of stoicism. If you read Discourses, you would recognize your error in believing that a man can be free in jail, for he does not have the ability to choose where or how to exist, those are both limited directly by the existence of the jail. He can tolerate it, but not be free, as a stoic would tolerate a broken arm rather than claiming the broken arm makes them stronger.
        tough 3y ago
        I see, I'm glad to stand corrected. Will read Discourses.
      - yakubin 3y ago
        I can see why an emperor could want to try to convince people that their lives are great, regardless of their material conditions. No need to rebel. Nothing to see here.
        voldacar 3y ago
        Meditations was Marcus Aurelius' private journal. The only person he was convincing was himself. And as he governed during a period of relative stability and prosperity, your cynical (and ignorant) remark about "material conditions" makes no sense.
- AlotOfReading 3y ago
  The airport isn't a great example here. There are 3 lines because there are 2 different parties involved: the TSA, which has authority over the security checkpoint, and the airport/airlines, which have authority over the lines leading up to the checkpoint. The regular line is self explanatory. Precheck is solely run by the TSA, and they politely ask the airports to set up dedicated lines for precheck. Sometimes they do, sometimes they don't. Until passengers are in the checkpoint though (i.e. beyond the id check), the TSA has fairly limited authority. The airport is ultimately responsible for getting passengers to the security checkpoint, subject to some minor conditions by the TSA. Clear pays the airport/airlines a kickback from the subscriptions to let their agents manage the queues, which includes putting their subscribers in front of the other lines. One thing they can't do is give you special perks inside the checkpoint like precheck does. So, 3 lines because 2 different parties get revenue from one each.
  - rrrrrrrrrrrryan 3y ago
    By "manage the lines" do you mean ID verification, boarding pass check, etc? I assume all the biometrics for Clear aren't just to prove your the person who paid for Clear?
    - AlotOfReading 3y ago
      No, collecting biometrics at registration is required by the legal framework they operate in (a.k.a as a "Registered Traveler" program [0]). However, they could use other biometrics like fingerprints if they chose. [0] https://en.wikipedia.org/wiki/Registered_Traveler https://en.wikipedia.org/wiki/Registered_Traveler
  - lotsofpulp 3y ago
    I do not see how any of that is relevant. The point is, you pay more, you save life time. The government could have chosen to make it free so everyone can access these time saving measures, but our leaders did not, deeming it acceptable for further tranches of society to be publicly displayed.
    - 3y ago
- deleted 3y ago
  [deleted]

flangola7 3y ago

Have never heard it in this mass data angle though.