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The problem is that it's not an either-or. Adding app operation alongside coin operation would have been an improvement in useability. Replacing coins with app
by rhn_mk1 3y ago
The problem is that it's not an either-or.
Adding app operation alongside coin operation would have been an improvement in useability. Replacing coins with apps is just making it suck in a different way.
- heavenlyblue 3y agoBut then you have two problems: keeping the app going AND dealing with cash
- JohnMakin 3y agoIt is an either or for some businesses. Coins in the USA are in a massive shortage the last few years. Change machines aren’t cheap and repairs can be costly. It makes financial sense to switch to these apps or people wouldn’t do it.
- ghaff 3y agoFrom the consumer perspective, probably. But from a laundromat's perspective, even if only a fraction of users use coins, they still need to deal with coins. Once you're below some use threshold, a lot of places would prefer to ditch cash entirely.
- rhn_mk1 3y agoIt reminds me of the cycle of enshittification: once you have a captive audience, you start bumping the profits at the cost of the user experience. It looks like something similar is in effect here: instead of meeting the different customers where the customers alrady are, it's the company's preferred way or the highway.