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A Man. A Van. A Surprising Business Plan.

486 points by slamdunc 15y ago

hiccup 15y ago
Great business. Serves an identified need for people with a real pain point. I'm glad to see that they're erecting some barriers to competition with native Mandarin speakers and a service oriented atmosphere. It'll probably last a few months at least, but make hay while the sun shines. Doing NPR probably wasn't a great idea since their customers don't find them via traditional advertising means, but are literally thrown on their doorstep by the Chinese consulate.
- Game_Ender 15y ago
  The first thing I thought of was, why aren't they getting some kind of parking ticket for their vehicle? Extra publicity is certainly not going to help them if they are violating any city ordinances with their business model.
  - marquis 15y ago
    In the audiocast they said they have the occasional parking ticket. I use visa consultants. If they set up a website front I'd be happy to seek them out next time I go to China. Sounds like they know the system inside out and $20 is a small price to pay for sanity.
- knowtheory 15y ago
  Perhaps, but knowing that the business isn't necessarily durable, it might be worth it for the folks involved to get some eyeballs and raise awareness of the neat projects they've put together (and their noteworthiness for all the deletionists).
swombat 15y ago
> And it's clear that Adam Humphreys and Steven Nelson have stumbled on a viable business. In a van. On the street. Well, that all depends on your definition of viable. Being dependent on a single bureaucratic bug for your livelihood is not that great. They need to diversify a bit before this can really be called viable.
- AndrewDucker 15y ago
  If there is one thing you can depend on bureaucracy for it's an endless stream of new bugs to work around.
nemesisj 15y ago
Most of the trouble with the Chinese Visa system is the requirement that you apply in person. Note that this is for reciprocity against the USA requiring the same in-person application for Chinese nationals visiting the USA. There are several "by-mail" services that just stick a runner in line with your documents, I've used one for the last several trips to China. These services are expensive, like roughly 50-100 bucks, depending on which consulate you're using. Those who stand in line risk running into trouble like the folks in this story, and I'm sure they're more than happy at this point to fork over some cash for the help they need.
- waqf 15y ago
  > Note that this is for reciprocity against the USA requiring the same in-person application for Chinese nationals visiting the USA. So what you're really saying is that most of the trouble with the U.S. visa system is the requirement that you apply in person. You as a U.S. citizen experience the policy through reciprocity, everyone else experiences it directly :).
  - nemesisj 15y ago
    Yes precisely :) It's a major pain in everyone's ass. I don't have enough experience to know if this is only the case in Asian or 3rd World countries, but I wouldn't be surprised if the "in-person" requirement is dropped in Western European or developed nations. This is why there are a significant number of customers who try to go-it-alone and ignore the website (more expensive) option only to be frustrated and realize that 20 bucks is a pittance compared to not being able to travel.
    - waqf 15y ago
      I considered answering that question in my post above, but I thought I'd wait for someone to ask :). The "in-person" requirement is dropped for the Visa Waiver Program, which applies if you're from a "nice" nation and you want to stay no more than three months and you don't want to work or study and you don't have a criminal record (in any country) and you're not on any secret U.S. lists of "interesting" people.
five18pm 15y ago
This is what happens in front of every single Indian government office - state or central :(
- balakk 15y ago
  For people who are wondering why this is a bad thing, some context: In India there are two groups among such "entrepreneurs" - People who make out a genuine living buy providing typewriting, proof-reading and other services. There's a genuine need for this, because of the relative lack of literacy and byzantine rules. - Touts. Vermin who have an unholy nexus with the bureaucracy, and generally thrive on rampant corruption. The second group is the reason for despair. Widespread computerization only helps to an extent; such services still tend to involve manual processes, and corruption does not stop.
- miahi 15y ago
  You can also find this kind of services in Romania for specific high-bureaucracy activities, like obtaining permits to build a house. If you want a driver's license, you cannot even find some of the needed forms online, but there is always at least one small copy shop near the government building, where you can find all the forms you need.
- harichinnan 15y ago
  In India such people are branded "street peddlers" and you generally avoid them if you can read English. In US, you call them entrepreneurs and get a news story published in NPR!!!
bond 15y ago
See an opportunity and take it...
- sgt 15y ago
  Right. I applaud this. Even if this opportunity will only last a few more months, they'll be sitting on thousands of dollars in cash (less what they actually spent on living costs), that can be used for their next startup - most likely based around a much bigger idea.
  - Veera 15y ago
    In India, there are lots of people who makes their living out of the money earned by helping people to fill out forms outside every Government office. And they are in this business not just for few months but for a long time.
dugmartin 15y ago
I wonder how many HN folk's first inclination would have been to create a website to do this instead of rent a van and deal directly with people? How much do we hold ourselves back by trying to go directly to a scaleable solution?
- cperciva 15y ago
  Given that the initial pain point was needing a printer, I hope most people here would have enough sense to realize that an online-only solution wouldn't work.
  - jaipilot747 15y ago
    Or you could create a site where people would always get the latest forms and proper guidance? It wouldn't help the applicants who get rejected at the consulate though.
    - Tuna-Fish 15y ago
      Your problem at that point is getting the customers to you. I'd be willing to bet that not many people would be willing to pay for it before they have tried and failed at the consulate. And at that point, they are going to stumble on that van before they see your website.
      - Splines 15y ago
        That's an interesting take - there's always the danger that filling in the gaps in someone else's product will cause that someone else to wake up and fill it in for you. Seeing as this is a government failing, however, makes me think that it'll be a long time before they decide to improve enough to make these guys unnecessary.
      - vidarh 15y ago
        There are tons of businesses providing this service (search for "Chinese visa"), including picking up and dropping off relevant documents, so clearly there's a market for it before trying and failing. However it is also a lot more competitive market, so there'd still be a problem getting the customers to you.
alexchamberlain 15y ago
If they are making $500 a day, they only need this to work for a few months, then they have enough cash to keep them going for a few more to come up with another great idea. I'm not sure it's sustainable, but it's certainly viable!
- r00fus 15y ago
  Or branch out... my experience with the French consulate was ... uncomfortable the first time, and I would have paid handsomely to not have to go back again for the same Visa. I soon realized that the Consulate's job for many countries is to keep people out... only when I went to the UK consulate did I see an attempt at customer service. In fact, any country without a US visa waiver [1] sounds like a decent target market, as all visits would require a trip to the Consulate. [1] http://travel.state.gov/visa/temp/without/without_1990.html#countries http://travel.state.gov/visa/temp/without/without_1990.html#...
michaelleland 15y ago
There's an opportunity for some A/B testing, not just of price but of service. Another van, parked at another consulate, could vary one thing and the team could measure the gains/losses. I imagine this kind of thing is done in retail all the time.
- omarchowdhury 15y ago
  They could also setup another competing van in the same area.
felideon 15y ago
Interesting. Having done all the paperwork myself for my wife's visa (thanks to help from visajourney.com) I always wondered how much 'consulting' one could do without being an immigration lawyer. By the same token, if I am not a tax accountant how much tax advice can I give someone for a fee? Granted, on the surface the Lucky Dragon Mobile Visa Consultants are just providing an internet and printing service — so there shouldn't be much of an issue. However, would they have to be careful of going from "What form do you need?" to "Hey, before you go in there, you probably need this form instead."
- sliverstorm 15y ago
  If what I've read about lawyers applies, basically you can give as much tax advice as you like for a fee, until someone sues you for bad advice and you get fleeced. There might be regulatory boards that go around making sure everyone practicing has credentials, but I bet the first case would catch up to you sooner.
forinti 15y ago
This used to be common in Brazil: a guy in a VW van with a typewriter to help you with bureaucracy. I see the fact that these characters are gone as a sign of progress, so it's funny that this has shown up in the US.
- learc83 15y ago
  At the Chinese consultate, ran by the Chinese.
- ruchi 15y ago
  In India too. There are people who validate your passport application and supporting docs for a small fee before you submit them to the officials.
- Vivtek 15y ago
  Yeah, there's a whole cottage industry across the street from the DMV in Puerto Rico.
  - mey 15y ago
    Got married in Puerto Rico a bit ago, and extremely happy we worked with a group that helped handle the marriage license details.
- personlurking 15y ago
  And there are guys who will take your cell phone, etc, and hold it for a small fee outside the US consulate in Rio.
- soneil 15y ago
  Not sure this really needs another "me too", but these aren't actually new in the US either. It used to be (circa 2000) that photo requirements for the US greencard required a mugshot at an odd angle, such that a given % of ear (yes, really) was visible. Most passport photo places were terrible at this single requirement, but the chaps that ran the parking lot beside the INS office in Detroit certainly had it figured out. Tangentially related, as the state of H1-B visas seems to come up a lot lately; I just checked Google Maps to make sure my memory wasn't fooling me (check out the crosswalk at 339 Mount Elliot Street, Detroit), and I noticed the INS office there is now marked "US Detention & Deportation". This shift speaks volumes about problems most skilled workers have getting into the US now. The INS under the DoJ, was "the letting people department, under the justice umbrella". USCIS under the DHS is now the "keeping people out department, under the fatherland umbrella". While picking at the naming is exceptionally petty, the nuance will sound very familiar to anyone who's delt with the INS/USCIS in the last 10 years.
petenixey 15y ago
I could see the same thing doing well outside the US embassy in London. Offer a US-visa sized passport-photo service, a locker to put your phone when you can't take it into the embassy and some tissues to wipe away your tears of joy/despair and you'd be in business. Add to that a £10 glossy file to give the assorted papers of your $2,000 application that final touch of gloss and you could make a wonderful income.
- wooUK 15y ago
  I've been told that the newsagent next to the US embassy will keep your mobile in a safe for £10.
- estel 15y ago
  On the other hand, I can see a white van parked outside the US embassy lasting all of five minutes before being unceremoniously towed away.
- freyfogle 15y ago
  There's a shop around the corner from the US embassy in London that does all the needed photos. 2 min walk, very affordable and very friendly. The people in the embassy recommended him.
- brc 15y ago
  OT but funny story I heard. The US Embassy in London wants to buy the land underneath it in Grosvenor Square. That bit of land is owned by the Duke of Westminster. He said he would gladly agree to sell them the land as soon as they returned his familys land in Virginia and New Hampshire that were taken in the 18th century. I doubt it is even remotely true but funny nonetheless.
BenoitEssiambre 15y ago
Am I the only one who read that in a hip hop voice?: "We've all been there. Trapped in line at the D-M-V Or stuck on hold while trying to call a city a-genCY. It's easy to complain about government bureau-craCY. But it's the rare person who sees such ineffi-cienCY as a business opportuniTY. Meet Adam Humphreys. He lives in New York CiTY It started simpLY enough. Adam found out he needed a viSA to travel to ChiNA. for a vacation. His bureaucratic haSSleS with the ChineSe conSulate launched a whole new buSineSS. "Can you help me?" he said. No! "Do you have a printer I can use?" he tried. No!
- bjcy 15y ago
  Yes. But damn you, it's now stuck in my head, with half a day left at work. I blame you if my function signatures all start to rhyme.
  - lukifer 15y ago
    The idea of rhythmic code is blowing my mind a little bit. Perhaps when executed it outputs the MIDI for a back-beat?
- geon 15y ago
  Go back to reddit.
simpsond 15y ago
When arranging my trip to China, I was told not to even try to get my visa by going to the consulate. I was told to pay a service company to do it. It worked. This certainly helps those who are willing to do it themselves. However, if you plan to go to China, find a service to do it for you.
arnoldwh 15y ago
I live across the street from this, and I've always wondered what these guys did. Great to read their story, and I've got to say it definitely takes guts to put yourself out there day in and day out (especially right now when it's 14 degrees outside!).
carlsednaoui 15y ago
Find a problem: Check Think of a solution: Check Take some calculated risks: Check Bring your solution to customers in need: Check Make money: Check This is brilliant!
ShabbyDoo 15y ago
I talked to a guy in Chicago who just opened-up an upscale bar/restaurant. His description of the corruption and bureaucratic hassles reminded me of stories told to me by Indian friends about getting basic stuff done in India. Apparently the Chicago liquor permit process required standing for hours in lines only to be told that you were in the wrong line, had the wrong documents, etc. This guy gladly would have paid a couple hundred bucks for a "guide" of sorts. I'm sure there are high-end, lawyer-run advisory services which handle these issues for large clients. Perhaps the opportunity lies in the middle-ground? People who don't have complex needs but don't want to waste hours of their day? I'm thinking about the walk-in, "Minute Clinics" at CVS and other pharmacies which are run by nurse practitioners. Nurses there know how to treat basic stuff and how to decide if someone's needs might be beyond their expertise. It works out pretty well for the patient who just wants to confirm that he has strep throat and get some antibiotics.
taylorbuley 15y ago
Government creates inefficiency and markets spring up (here, drive up) to take advantage. Classic lesson of economics.
- kawera 15y ago
  "The bureaucracy is expanding to meet the needs of the expanding bureaucracy." -- Oscar Wilde
deleted 15y ago
[deleted]
pnathan 15y ago
I think there's a huge market out there for beauracracy negotiation/consulting services. Every time I open up an insurance information packet, I am deluged with many options, all slightly different, all carrying different implications. I want something simple.
- justincormack 15y ago
  Or an opportunity for the bureaucracy to simplify stuff and improve their UX and kill these businesses.
  - invalidOrTaken 15y ago
    Why would a bureau see this as an opportunity? What could they gain?
johnnyg 15y ago
There are going to be a lot of vans parked on that corner before long. If I'm these guys, I realize that my moat is weak and do these things: 1. Do not interview with NPR. It isn't like you are driving business. You are only attracting competitors. 2. Park 6 vans outside, each with a different dba so that the market looks saturated. 3. Make a retail space, see if it does better than the vans. 4. Look nation wide for similar geographic anomalies that would create this same pain point. Park a van at one of them and send one of the owners to sit in it. See if money can be made. Repeat. There are many unemployed people in America right now, it sounds like several dozen can go rent a van and fix the glitch. :-)
- larrydag 15y ago
  There may be competitors but the initial "branding" will still hold. Guys/gals in blue shirts and red hats and great customer service will differentiate from any would be competitors. Emphasizing the customer service will make sure competition stays away.
  - Natsu 15y ago
    > There may be competitors but the initial "branding" will still hold. Are they getting a lot of repeat business? Just how often do people have to visit the consulate?
    - jac_no_k 15y ago
      Visas are only good for a year. So there is potential for repeat customers. Just not that large. I'm surprised travel agencies don't do this. I work for a large firm with a captive travel bureau that handles all the paperwork needed for international travel.
  - johnnyg 15y ago
    How it has come to the point where I'm rebutting the reasonable opinion of a stranger on the internet regarding a business I didn't start, haven't run and don't really know about I'm not sure, but here we go... One time I went tubing with a friend. We borrowed his brother's vehicle. His brother is a SWAT team member. My friend left the FOB in his pocket and it fell out, given up to the river gods. His brother had the vehicle rigged against hot wired jump starts. Clever fellow. It was at that moment, and not an instant before, that we started paying attention to "Lock Smith For Hire" and "Jump Start Service" signs. The first guy to pick his phone up was hired. The guy who came to jump us took an hour to show up, was an ass and didn't really quote us a price or listen to our description of the problem - but heck if he didn't have that car running 5 minutes later. Point is, when you are down to the felt unexpectedly, you'll take the first option you can get and will judge the service in binary - it did or didn't solve your problem. If I was going to have to go the half mile to BK, but now I don't, that's good customer service. Ever used a bail bond company to get someone out of jail? Someone had peed on the only unoccupied seat. There were still 4 customers in line ahead of me. I doubt the guys across the street offered much better. They didn't really need to. You can't advertise in the paper "need help filling out your visa?" and expect a good return. You can't give out free drinks with your return and expect to drive repeats. Your whole business is being a printer at the right place at the right time. Yes, if one guy wants 3 visas over his life time (they expire, he travels often, etc) then perhaps you can make 'em loyal and garner repeat business. That seems a small-ish portion due to the type of business. Yes, if there are 10 vans out there and yours offers a free drink with the service, you will get more business until all your competitors copy your offer - then you'll all be giving away that margin, and probably paying a guy to make sure your new offers are more attractive than the other van's offers besides. You won't drive repeat business by being super nice or wearing matching getups due to the type of business, in my humble opinion. If you are in many other types of businesses this make a lot of sense and should be focused on, but saying "customer service wins every time" seems like an over reach. To me, a better investment would be great signage/advertising dominance/figuring out who owns that land and buying it/paying who ever owns that land to disallow other vans from parking there/etc.
johnnyg 15y ago
There are going to be a lot of vans parked on that corner before long. If I'm these guys, I realize that my moat is weak and do these things: 1. Do not interview with NPR. It isn't like you are driving business. You are only attracting competitors. 2. Park 6 vans outside, each with a different dba so that the market looks saturated. 3. Make a retail space, see if it does better than the vans. 4. Look nation wide for similar geographic anomalies that would create this same pain point. Park a van at one of them and send one of the owners to sit in it. See if money can be made. Repeat. There are many unemployed people in America right now, it sounds like several dozen can go rent a van and fix the glitch. :-)
cdibona 15y ago
Let's do the math: Gas + Truck Rental = 100$/day. Parking/tickets in front of embassy: Free? Costly? 3 people (or 4? The article says they have 2 mandarin speakers on tap) in said truck for 8 hours + back and forth time splitting the remainder and you have a bit under 12.5/hour. That said, they're not being up front about how much they make, and given its probably largely a cash business ...
- ovi256 15y ago
  Given that they're always in the van, they can pretend they're not parked, but simply stationed. No idea how would that fly though.
- pflats 15y ago
  The article did say that "he" makes $500/day, which I interpreted as Adam's own net. 3 people a day, $500 each founder, maybe less for the translator (flat wage rather than a stake?), that's a decent business. If it's $500 in total income for the team, though, that's another story.
  - cdibona 15y ago
    Yeah, that would be a bit better, then they'd pass 25 or 30 per hour.
- joshwa 15y ago
  Another data point: if I recall correctly, the visa office is only open until 12pm.
conradfr 15y ago
Thought it was going to be about BangBus.
- derwildemomo 15y ago
  second.
ck2 15y ago
Oh it's not just the competition that will ruin this for them giving this interview. It's the law enforcement that won't allow them to park and run a commercial business like that.
jitbit 15y ago
I was born in Russia. Where they still have vans like this next to the US embassy, the UK embassy, the Canadian embassy, the French/German/Spanish/Swedish embassies, heck, all the "western" countries' embassies. We're used to it. This "business plan" is 60 years old. When the WW2 was over and the world was (stupidly) divided into two parts. Visas are PITA. You, Americans, just not very used to it... Fortunately.
- dbuxton 15y ago
  I've never seen this at either the British or the Canadian embassies in Moscow...
  - jitbit 15y ago
    I should've written "VISA Application Centers" not embassies (they're not the same place)
- joelhaasnoot 15y ago
  Very common business moddel all across Africa too. When the DV2011 signs popup you know it's time for people to apply for the annual green card lottery. I believe the application process has specific requirements for pictures and needs to be done online, so places offer that service.
tyler_ball 15y ago
Upvotes for any headline with alliteration.
- bobwebb 15y ago
  No alliteration here! Just rhyming.
prawn 15y ago
Last time I went to China was just before the Olympic Games and security was a little higher - not sure if it's since relaxed. You needed to list an itinerary for the trip and, specifically, accommodation for each night you were there. I, however, was looking to arrive with basically the contents of my pockets and then make things up as I went along. (Turns out my phone died and I was still wandering Shanghai at 2am until I settled on a hotel, but that's a separate matter.) Solution was to book a couple of the cheapest hostels in a believable travel pattern, get stamped confirmation letters and then cancel them once I had the visa. I think one of the hostels was so cheap and I felt bad about cancelling (even a month out) that for the $4/night cost, I just let them know I wouldn't be showing up but that they could keep the money. I wonder if arranging cheap accommodation for this purpose is a service they offer in the van?
irunbackwards 15y ago
I'm thinking more of a Life Aquatic look.
shimi 15y ago
I went to the American consulte in Tel - Aviv about a week after they've changed the Visa procedure and had a missing form. The consulte did had a couple of PC's but non of them could access an email account. I wondered to the street and found a coffee shop next to the consulte that provided all the services you'll need, lockers (this part is strange since you can't pretty much bring anything to the consulte e.g. a mobile phone lockers are essentials, I know that other consultes like the one in Sydney provides lockers), printer, and for a fee will feel up your forms. So this isn't a new idea, but its an interesting phenomenon. BTW I got my visa, and I must admit that the consulate service was outstanding
ilaksh 15y ago
The thing that bothers me is that everyone just accepts that the initial problem -- lack of printers or whatever at the government office -- won't get solved in that office. I think everyone's premise is that the bureaucracy is unchangeable and unfixable, which in the short term and for an individual or small group is a realistic and practical perspective, but a longer-term responsible view for society is that the initial problem should be resolved. First of all, its not _impossible_ to improve a bureaucracy. However, it is quite difficult, and therefore I think that in most cases bureaucracy needs to be replaced by a much more functional and responsive model. Speaking of government versus private in general, we have two modes: 1) a private mode which has a profit motivation but no legal or ethical motivation but which is (supposedly) restricted in its capacity for monopoly and has (supposedly) highly restricted authority for force, and 2) a government mode has ultimate legal and ethical motivation and responsibility and total monopoly on force authorization and the domains of government. I think we should be able to formulate another mode of operation that works better.
umairj 15y ago
Quite an interesting story, I would like to point out that being from Pakistan, I have seen such services since the first day that I went outside a passport office. Here in Karachi, you can find people providing Copy services, to scanning and printing and also what they call here is document composition where the guy writes a complete letter application for the client to be submitted in the Govt office. You can also find different Oath Commissioners (for document attestation). And all these are commonly found outside courts and other Govt offices, usually having a desk under a tree !

486 points by slamdunc 15y ago

Great business. Serves an identified need for people with a real pain point. I'm glad to see that they're erecting some barriers to competition with native Mandarin speakers and a service oriented atmosphere. It'll probably last a few months at least, but make hay while the sun shines. Doing NPR probably wasn't a great idea since their customers don't find them via traditional advertising means, but are literally thrown on their doorstep by the Chinese consulate.

Game_Ender 15y ago
The first thing I thought of was, why aren't they getting some kind of parking ticket for their vehicle? Extra publicity is certainly not going to help them if they are violating any city ordinances with their business model.
- marquis 15y ago
  In the audiocast they said they have the occasional parking ticket. I use visa consultants. If they set up a website front I'd be happy to seek them out next time I go to China. Sounds like they know the system inside out and $20 is a small price to pay for sanity.
knowtheory 15y ago
Perhaps, but knowing that the business isn't necessarily durable, it might be worth it for the folks involved to get some eyeballs and raise awareness of the neat projects they've put together (and their noteworthiness for all the deletionists).

swombat 15y ago

> And it's clear that Adam Humphreys and Steven Nelson have stumbled on a viable business. In a van. On the street. Well, that all depends on your definition of viable. Being dependent on a single bureaucratic bug for your livelihood is not that great. They need to diversify a bit before this can really be called viable.

AndrewDucker 15y ago
If there is one thing you can depend on bureaucracy for it's an endless stream of new bugs to work around.

nemesisj 15y ago

Most of the trouble with the Chinese Visa system is the requirement that you apply in person. Note that this is for reciprocity against the USA requiring the same in-person application for Chinese nationals visiting the USA. There are several "by-mail" services that just stick a runner in line with your documents, I've used one for the last several trips to China. These services are expensive, like roughly 50-100 bucks, depending on which consulate you're using. Those who stand in line risk running into trouble like the folks in this story, and I'm sure they're more than happy at this point to fork over some cash for the help they need.

waqf 15y ago
> Note that this is for reciprocity against the USA requiring the same in-person application for Chinese nationals visiting the USA. So what you're really saying is that most of the trouble with the U.S. visa system is the requirement that you apply in person. You as a U.S. citizen experience the policy through reciprocity, everyone else experiences it directly :).
- nemesisj 15y ago
  Yes precisely :) It's a major pain in everyone's ass. I don't have enough experience to know if this is only the case in Asian or 3rd World countries, but I wouldn't be surprised if the "in-person" requirement is dropped in Western European or developed nations. This is why there are a significant number of customers who try to go-it-alone and ignore the website (more expensive) option only to be frustrated and realize that 20 bucks is a pittance compared to not being able to travel.
  - waqf 15y ago
    I considered answering that question in my post above, but I thought I'd wait for someone to ask :). The "in-person" requirement is dropped for the Visa Waiver Program, which applies if you're from a "nice" nation and you want to stay no more than three months and you don't want to work or study and you don't have a criminal record (in any country) and you're not on any secret U.S. lists of "interesting" people.

five18pm 15y ago

This is what happens in front of every single Indian government office - state or central :(

balakk 15y ago
For people who are wondering why this is a bad thing, some context: In India there are two groups among such "entrepreneurs" - People who make out a genuine living buy providing typewriting, proof-reading and other services. There's a genuine need for this, because of the relative lack of literacy and byzantine rules. - Touts. Vermin who have an unholy nexus with the bureaucracy, and generally thrive on rampant corruption. The second group is the reason for despair. Widespread computerization only helps to an extent; such services still tend to involve manual processes, and corruption does not stop.
miahi 15y ago
You can also find this kind of services in Romania for specific high-bureaucracy activities, like obtaining permits to build a house. If you want a driver's license, you cannot even find some of the needed forms online, but there is always at least one small copy shop near the government building, where you can find all the forms you need.
harichinnan 15y ago
In India such people are branded "street peddlers" and you generally avoid them if you can read English. In US, you call them entrepreneurs and get a news story published in NPR!!!

bond 15y ago

See an opportunity and take it...

sgt 15y ago
Right. I applaud this. Even if this opportunity will only last a few more months, they'll be sitting on thousands of dollars in cash (less what they actually spent on living costs), that can be used for their next startup - most likely based around a much bigger idea.
- Veera 15y ago
  In India, there are lots of people who makes their living out of the money earned by helping people to fill out forms outside every Government office. And they are in this business not just for few months but for a long time.

dugmartin 15y ago

I wonder how many HN folk's first inclination would have been to create a website to do this instead of rent a van and deal directly with people? How much do we hold ourselves back by trying to go directly to a scaleable solution?

cperciva 15y ago
Given that the initial pain point was needing a printer, I hope most people here would have enough sense to realize that an online-only solution wouldn't work.
- jaipilot747 15y ago
  Or you could create a site where people would always get the latest forms and proper guidance? It wouldn't help the applicants who get rejected at the consulate though.
  - Tuna-Fish 15y ago
    Your problem at that point is getting the customers to you. I'd be willing to bet that not many people would be willing to pay for it before they have tried and failed at the consulate. And at that point, they are going to stumble on that van before they see your website.
    - Splines 15y ago
      That's an interesting take - there's always the danger that filling in the gaps in someone else's product will cause that someone else to wake up and fill it in for you. Seeing as this is a government failing, however, makes me think that it'll be a long time before they decide to improve enough to make these guys unnecessary.
    - vidarh 15y ago
      There are tons of businesses providing this service (search for "Chinese visa"), including picking up and dropping off relevant documents, so clearly there's a market for it before trying and failing. However it is also a lot more competitive market, so there'd still be a problem getting the customers to you.

alexchamberlain 15y ago

If they are making $500 a day, they only need this to work for a few months, then they have enough cash to keep them going for a few more to come up with another great idea. I'm not sure it's sustainable, but it's certainly viable!

r00fus 15y ago
Or branch out... my experience with the French consulate was ... uncomfortable the first time, and I would have paid handsomely to not have to go back again for the same Visa. I soon realized that the Consulate's job for many countries is to keep people out... only when I went to the UK consulate did I see an attempt at customer service. In fact, any country without a US visa waiver [1] sounds like a decent target market, as all visits would require a trip to the Consulate. [1] http://travel.state.gov/visa/temp/without/without_1990.html#countries http://travel.state.gov/visa/temp/without/without_1990.html#...

michaelleland 15y ago

There's an opportunity for some A/B testing, not just of price but of service. Another van, parked at another consulate, could vary one thing and the team could measure the gains/losses. I imagine this kind of thing is done in retail all the time.

omarchowdhury 15y ago
They could also setup another competing van in the same area.

felideon 15y ago

Interesting. Having done all the paperwork myself for my wife's visa (thanks to help from visajourney.com) I always wondered how much 'consulting' one could do without being an immigration lawyer. By the same token, if I am not a tax accountant how much tax advice can I give someone for a fee? Granted, on the surface the Lucky Dragon Mobile Visa Consultants are just providing an internet and printing service — so there shouldn't be much of an issue. However, would they have to be careful of going from "What form do you need?" to "Hey, before you go in there, you probably need this form instead."

sliverstorm 15y ago
If what I've read about lawyers applies, basically you can give as much tax advice as you like for a fee, until someone sues you for bad advice and you get fleeced. There might be regulatory boards that go around making sure everyone practicing has credentials, but I bet the first case would catch up to you sooner.

forinti 15y ago

This used to be common in Brazil: a guy in a VW van with a typewriter to help you with bureaucracy. I see the fact that these characters are gone as a sign of progress, so it's funny that this has shown up in the US.

learc83 15y ago
At the Chinese consultate, ran by the Chinese.
ruchi 15y ago
In India too. There are people who validate your passport application and supporting docs for a small fee before you submit them to the officials.
Vivtek 15y ago
Yeah, there's a whole cottage industry across the street from the DMV in Puerto Rico.
- mey 15y ago
  Got married in Puerto Rico a bit ago, and extremely happy we worked with a group that helped handle the marriage license details.
personlurking 15y ago
And there are guys who will take your cell phone, etc, and hold it for a small fee outside the US consulate in Rio.
soneil 15y ago
Not sure this really needs another "me too", but these aren't actually new in the US either. It used to be (circa 2000) that photo requirements for the US greencard required a mugshot at an odd angle, such that a given % of ear (yes, really) was visible. Most passport photo places were terrible at this single requirement, but the chaps that ran the parking lot beside the INS office in Detroit certainly had it figured out. Tangentially related, as the state of H1-B visas seems to come up a lot lately; I just checked Google Maps to make sure my memory wasn't fooling me (check out the crosswalk at 339 Mount Elliot Street, Detroit), and I noticed the INS office there is now marked "US Detention & Deportation". This shift speaks volumes about problems most skilled workers have getting into the US now. The INS under the DoJ, was "the letting people department, under the justice umbrella". USCIS under the DHS is now the "keeping people out department, under the fatherland umbrella". While picking at the naming is exceptionally petty, the nuance will sound very familiar to anyone who's delt with the INS/USCIS in the last 10 years.

petenixey 15y ago

I could see the same thing doing well outside the US embassy in London. Offer a US-visa sized passport-photo service, a locker to put your phone when you can't take it into the embassy and some tissues to wipe away your tears of joy/despair and you'd be in business. Add to that a £10 glossy file to give the assorted papers of your $2,000 application that final touch of gloss and you could make a wonderful income.

wooUK 15y ago
I've been told that the newsagent next to the US embassy will keep your mobile in a safe for £10.
estel 15y ago
On the other hand, I can see a white van parked outside the US embassy lasting all of five minutes before being unceremoniously towed away.
freyfogle 15y ago
There's a shop around the corner from the US embassy in London that does all the needed photos. 2 min walk, very affordable and very friendly. The people in the embassy recommended him.
brc 15y ago
OT but funny story I heard. The US Embassy in London wants to buy the land underneath it in Grosvenor Square. That bit of land is owned by the Duke of Westminster. He said he would gladly agree to sell them the land as soon as they returned his familys land in Virginia and New Hampshire that were taken in the 18th century. I doubt it is even remotely true but funny nonetheless.

BenoitEssiambre 15y ago

Am I the only one who read that in a hip hop voice?: "We've all been there. Trapped in line at the D-M-V Or stuck on hold while trying to call a city a-genCY. It's easy to complain about government bureau-craCY. But it's the rare person who sees such ineffi-cienCY as a business opportuniTY. Meet Adam Humphreys. He lives in New York CiTY It started simpLY enough. Adam found out he needed a viSA to travel to ChiNA. for a vacation. His bureaucratic haSSleS with the ChineSe conSulate launched a whole new buSineSS. "Can you help me?" he said. No! "Do you have a printer I can use?" he tried. No!

bjcy 15y ago
Yes. But damn you, it's now stuck in my head, with half a day left at work. I blame you if my function signatures all start to rhyme.
- lukifer 15y ago
  The idea of rhythmic code is blowing my mind a little bit. Perhaps when executed it outputs the MIDI for a back-beat?
geon 15y ago
Go back to reddit.

simpsond 15y ago

When arranging my trip to China, I was told not to even try to get my visa by going to the consulate. I was told to pay a service company to do it. It worked. This certainly helps those who are willing to do it themselves. However, if you plan to go to China, find a service to do it for you.

arnoldwh 15y ago

I live across the street from this, and I've always wondered what these guys did. Great to read their story, and I've got to say it definitely takes guts to put yourself out there day in and day out (especially right now when it's 14 degrees outside!).

carlsednaoui 15y ago

Find a problem: Check Think of a solution: Check Take some calculated risks: Check Bring your solution to customers in need: Check Make money: Check This is brilliant!

ShabbyDoo 15y ago

I talked to a guy in Chicago who just opened-up an upscale bar/restaurant. His description of the corruption and bureaucratic hassles reminded me of stories told to me by Indian friends about getting basic stuff done in India. Apparently the Chicago liquor permit process required standing for hours in lines only to be told that you were in the wrong line, had the wrong documents, etc. This guy gladly would have paid a couple hundred bucks for a "guide" of sorts. I'm sure there are high-end, lawyer-run advisory services which handle these issues for large clients. Perhaps the opportunity lies in the middle-ground? People who don't have complex needs but don't want to waste hours of their day? I'm thinking about the walk-in, "Minute Clinics" at CVS and other pharmacies which are run by nurse practitioners. Nurses there know how to treat basic stuff and how to decide if someone's needs might be beyond their expertise. It works out pretty well for the patient who just wants to confirm that he has strep throat and get some antibiotics.

taylorbuley 15y ago

Government creates inefficiency and markets spring up (here, drive up) to take advantage. Classic lesson of economics.

kawera 15y ago
"The bureaucracy is expanding to meet the needs of the expanding bureaucracy." -- Oscar Wilde

deleted 15y ago

[deleted]

pnathan 15y ago

I think there's a huge market out there for beauracracy negotiation/consulting services. Every time I open up an insurance information packet, I am deluged with many options, all slightly different, all carrying different implications. I want something simple.

justincormack 15y ago
Or an opportunity for the bureaucracy to simplify stuff and improve their UX and kill these businesses.
- invalidOrTaken 15y ago
  Why would a bureau see this as an opportunity? What could they gain?

johnnyg 15y ago

There are going to be a lot of vans parked on that corner before long. If I'm these guys, I realize that my moat is weak and do these things: 1. Do not interview with NPR. It isn't like you are driving business. You are only attracting competitors. 2. Park 6 vans outside, each with a different dba so that the market looks saturated. 3. Make a retail space, see if it does better than the vans. 4. Look nation wide for similar geographic anomalies that would create this same pain point. Park a van at one of them and send one of the owners to sit in it. See if money can be made. Repeat. There are many unemployed people in America right now, it sounds like several dozen can go rent a van and fix the glitch. :-)

larrydag 15y ago
There may be competitors but the initial "branding" will still hold. Guys/gals in blue shirts and red hats and great customer service will differentiate from any would be competitors. Emphasizing the customer service will make sure competition stays away.
- Natsu 15y ago
  > There may be competitors but the initial "branding" will still hold. Are they getting a lot of repeat business? Just how often do people have to visit the consulate?
  - jac_no_k 15y ago
    Visas are only good for a year. So there is potential for repeat customers. Just not that large. I'm surprised travel agencies don't do this. I work for a large firm with a captive travel bureau that handles all the paperwork needed for international travel.
- johnnyg 15y ago
  How it has come to the point where I'm rebutting the reasonable opinion of a stranger on the internet regarding a business I didn't start, haven't run and don't really know about I'm not sure, but here we go... One time I went tubing with a friend. We borrowed his brother's vehicle. His brother is a SWAT team member. My friend left the FOB in his pocket and it fell out, given up to the river gods. His brother had the vehicle rigged against hot wired jump starts. Clever fellow. It was at that moment, and not an instant before, that we started paying attention to "Lock Smith For Hire" and "Jump Start Service" signs. The first guy to pick his phone up was hired. The guy who came to jump us took an hour to show up, was an ass and didn't really quote us a price or listen to our description of the problem - but heck if he didn't have that car running 5 minutes later. Point is, when you are down to the felt unexpectedly, you'll take the first option you can get and will judge the service in binary - it did or didn't solve your problem. If I was going to have to go the half mile to BK, but now I don't, that's good customer service. Ever used a bail bond company to get someone out of jail? Someone had peed on the only unoccupied seat. There were still 4 customers in line ahead of me. I doubt the guys across the street offered much better. They didn't really need to. You can't advertise in the paper "need help filling out your visa?" and expect a good return. You can't give out free drinks with your return and expect to drive repeats. Your whole business is being a printer at the right place at the right time. Yes, if one guy wants 3 visas over his life time (they expire, he travels often, etc) then perhaps you can make 'em loyal and garner repeat business. That seems a small-ish portion due to the type of business. Yes, if there are 10 vans out there and yours offers a free drink with the service, you will get more business until all your competitors copy your offer - then you'll all be giving away that margin, and probably paying a guy to make sure your new offers are more attractive than the other van's offers besides. You won't drive repeat business by being super nice or wearing matching getups due to the type of business, in my humble opinion. If you are in many other types of businesses this make a lot of sense and should be focused on, but saying "customer service wins every time" seems like an over reach. To me, a better investment would be great signage/advertising dominance/figuring out who owns that land and buying it/paying who ever owns that land to disallow other vans from parking there/etc.

johnnyg 15y ago

cdibona 15y ago

Let's do the math: Gas + Truck Rental = 100$/day. Parking/tickets in front of embassy: Free? Costly? 3 people (or 4? The article says they have 2 mandarin speakers on tap) in said truck for 8 hours + back and forth time splitting the remainder and you have a bit under 12.5/hour. That said, they're not being up front about how much they make, and given its probably largely a cash business ...

ovi256 15y ago
Given that they're always in the van, they can pretend they're not parked, but simply stationed. No idea how would that fly though.
pflats 15y ago
The article did say that "he" makes $500/day, which I interpreted as Adam's own net. 3 people a day, $500 each founder, maybe less for the translator (flat wage rather than a stake?), that's a decent business. If it's $500 in total income for the team, though, that's another story.
- cdibona 15y ago
  Yeah, that would be a bit better, then they'd pass 25 or 30 per hour.
joshwa 15y ago
Another data point: if I recall correctly, the visa office is only open until 12pm.

conradfr 15y ago

Thought it was going to be about BangBus.

derwildemomo 15y ago
second.

ck2 15y ago

Oh it's not just the competition that will ruin this for them giving this interview. It's the law enforcement that won't allow them to park and run a commercial business like that.

jitbit 15y ago

I was born in Russia. Where they still have vans like this next to the US embassy, the UK embassy, the Canadian embassy, the French/German/Spanish/Swedish embassies, heck, all the "western" countries' embassies. We're used to it. This "business plan" is 60 years old. When the WW2 was over and the world was (stupidly) divided into two parts. Visas are PITA. You, Americans, just not very used to it... Fortunately.

dbuxton 15y ago
I've never seen this at either the British or the Canadian embassies in Moscow...
- jitbit 15y ago
  I should've written "VISA Application Centers" not embassies (they're not the same place)
joelhaasnoot 15y ago
Very common business moddel all across Africa too. When the DV2011 signs popup you know it's time for people to apply for the annual green card lottery. I believe the application process has specific requirements for pictures and needs to be done online, so places offer that service.

tyler_ball 15y ago

Upvotes for any headline with alliteration.

bobwebb 15y ago
No alliteration here! Just rhyming.

prawn 15y ago

Last time I went to China was just before the Olympic Games and security was a little higher - not sure if it's since relaxed. You needed to list an itinerary for the trip and, specifically, accommodation for each night you were there. I, however, was looking to arrive with basically the contents of my pockets and then make things up as I went along. (Turns out my phone died and I was still wandering Shanghai at 2am until I settled on a hotel, but that's a separate matter.) Solution was to book a couple of the cheapest hostels in a believable travel pattern, get stamped confirmation letters and then cancel them once I had the visa. I think one of the hostels was so cheap and I felt bad about cancelling (even a month out) that for the $4/night cost, I just let them know I wouldn't be showing up but that they could keep the money. I wonder if arranging cheap accommodation for this purpose is a service they offer in the van?

irunbackwards 15y ago

I'm thinking more of a Life Aquatic look.

shimi 15y ago

I went to the American consulte in Tel - Aviv about a week after they've changed the Visa procedure and had a missing form. The consulte did had a couple of PC's but non of them could access an email account. I wondered to the street and found a coffee shop next to the consulte that provided all the services you'll need, lockers (this part is strange since you can't pretty much bring anything to the consulte e.g. a mobile phone lockers are essentials, I know that other consultes like the one in Sydney provides lockers), printer, and for a fee will feel up your forms. So this isn't a new idea, but its an interesting phenomenon. BTW I got my visa, and I must admit that the consulate service was outstanding

ilaksh 15y ago

The thing that bothers me is that everyone just accepts that the initial problem -- lack of printers or whatever at the government office -- won't get solved in that office. I think everyone's premise is that the bureaucracy is unchangeable and unfixable, which in the short term and for an individual or small group is a realistic and practical perspective, but a longer-term responsible view for society is that the initial problem should be resolved. First of all, its not _impossible_ to improve a bureaucracy. However, it is quite difficult, and therefore I think that in most cases bureaucracy needs to be replaced by a much more functional and responsive model. Speaking of government versus private in general, we have two modes: 1) a private mode which has a profit motivation but no legal or ethical motivation but which is (supposedly) restricted in its capacity for monopoly and has (supposedly) highly restricted authority for force, and 2) a government mode has ultimate legal and ethical motivation and responsibility and total monopoly on force authorization and the domains of government. I think we should be able to formulate another mode of operation that works better.

umairj 15y ago

Quite an interesting story, I would like to point out that being from Pakistan, I have seen such services since the first day that I went outside a passport office. Here in Karachi, you can find people providing Copy services, to scanning and printing and also what they call here is document composition where the guy writes a complete letter application for the client to be submitted in the Govt office. You can also find different Oath Commissioners (for document attestation). And all these are commonly found outside courts and other Govt offices, usually having a desk under a tree !