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Apple would like you to have them / their contractors repair your device, or better yet buy a new one. Everything about this program signals that Apple is grud

by samsa 4y ago

Apple would like you to have them / their contractors repair your device, or better yet buy a new one. Everything about this program signals that Apple is grudgingly doing this. It's designed to scare people away from doing the repairs themselves.

nudgeee 4y ago
The idea of OEM repairs is to get the product back as close to factory quality as possible with as little margin for error as possible by the operator. This often requires custom tools and jigs to maximize repeatability at a high quality standard, especially on something as complex and highly integrated as a smartphone. The gripe of the right to repair movement isn’t that tech should be made less complex, it is that the access to parts, information and schematics/designs should be made more accessible for repairs — useful if you have the necessary skills required to carry out repairs without OEM tools. This is coming from someone who does board level repairs on the side.
- fartcannon 4y ago
  Mostly I don't want to have to worry what booby traps might trip in a device I payed a substantial amount for because of some petulant CEO.
- Bud 4y ago
  This may be the gripe of your particular highly-skilled niche of the right-to-repair movement, but wide swaths of said movement are agitating for products to be wholly redesigned in the ways they prefer, to aid in much easier repairs. Never mind what the other 98% of the market might like.
  - ClumsyPilot 4y ago
    I disagree with both claims you are making - that right to repair folks are agitating for redesign, and that 98% of the market is happy with the status quo. If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. The only people I know who are happy, live in extreme privilidge where they can afford replacing devices annually. But let us say that both claims you are making are true -> so what? What are the economic and environmental implication of unrepairable equipment?
    - gruez 4y ago
      >If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. The question seems pointless because it's a combination of asking something that people always want more of (who doesn't want more repairability, at least in the abstract?), and fails to mention the trade-offs (eg. price, thinness, water resistance).
      - ClumsyPilot 4y ago
        They don't have IQ of a mushroom, we don't understand the tradeoffs Anyway, is your result from doing simiar diffetent?
    - quesera 4y ago
      > If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. I find this incredible. Most people have been throwing away / replacing perfectly repairable appliances since long before mobile phones. What makes mobile phones different? (Obligatory Framing: I'm all for RtR. I don't think it's practical to require Apple to dumb down their design or construction to fit what a consumer could accomplish at their basement bench. But if I, or my neighborhood repair shop, is sophisticated enough to perform the work, I do think parts should be available.)
    - Bud 4y ago
      Who said anything about replacing devices annually? Could we at least argue honestly and in good faith? iPhones and iPads are very easily good for, at a minimum, three to four years of very heavy use before any battery replacement would be necessary at all. Your numbers are sourced from a very atypical population, and you are obviously smart enough to know that. My numbers are accurate, as evidenced by, um, people still buying hundreds of millions of iPhones a year and Apple still having the highest customer satisfaction ratings in the industry. Astronomically high ratings. As for the environmental implications, that is of course a fair question, but have you taken some time to familiarize yourself with Apple's extraordinary efforts to build robots for the specific purpose of fully disassembling its devices so that materials can then be recycled? You should. You might be impressed.
Sebb767 4y ago
Honestly, how? They provide the parts at a reasonable price and even provide the actual tooling they use to get something as close to OEM repair as possible. There are a lot of things faulty at Apple, but this is not one of them.
- ClumsyPilot 4y ago
  Can you buy the $5 lighting port if your's has broken? Can you buy the $2 charging chip? Can you buy a microphone, a gyroscope, or any of the 50 individual electronic components for either phones, laptops or tablets? Can you at least by the micropone jack? I rest my case.
  - Sebb767 4y ago
    The original comment said: > It's designed to scare people away from doing the repairs themselves. I don't think the program is perfect, but I don't see how missing components scare people away.
  - kcplate 4y ago
    I’m gonna assume from your name that you might understand what I am about to say— I think you may be demanding SRU and SRCs where LRUs are appropriate.
- Brian_K_White 4y ago
  But they don't. Comments like this proves the effectiveness of the pr stunt. This kit of tools is not what anyone asked for or needed, and does not address any of the actual problems with repairing Apple products.
  - Sebb767 4y ago
    If definitely does address some. As Louis correctly points out, if you don't have much skill and/or want an OEM-like repair, having those tools available is great. And if you don't need them, Apple doesn't force them onto you. I honestly think it's great that they offer their tooling for rent. Now, the program is not perfect by any means. But it definitely does address some of the problems with repairing Apple products. Lastly, as I already pointed out in a sister comment, the grandparent said the program is designed to scare people away from repairing their phone. I actually don't see how. In fact, providing the tooling makes it more accessible than just providing the parts. I'd love to see everything replaceable, but this is a step in the right direction.

by samsa 4y ago

nudgeee 4y ago

The idea of OEM repairs is to get the product back as close to factory quality as possible with as little margin for error as possible by the operator. This often requires custom tools and jigs to maximize repeatability at a high quality standard, especially on something as complex and highly integrated as a smartphone. The gripe of the right to repair movement isn’t that tech should be made less complex, it is that the access to parts, information and schematics/designs should be made more accessible for repairs — useful if you have the necessary skills required to carry out repairs without OEM tools. This is coming from someone who does board level repairs on the side.

fartcannon 4y ago
Mostly I don't want to have to worry what booby traps might trip in a device I payed a substantial amount for because of some petulant CEO.
Bud 4y ago
This may be the gripe of your particular highly-skilled niche of the right-to-repair movement, but wide swaths of said movement are agitating for products to be wholly redesigned in the ways they prefer, to aid in much easier repairs. Never mind what the other 98% of the market might like.
- ClumsyPilot 4y ago
  I disagree with both claims you are making - that right to repair folks are agitating for redesign, and that 98% of the market is happy with the status quo. If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. The only people I know who are happy, live in extreme privilidge where they can afford replacing devices annually. But let us say that both claims you are making are true -> so what? What are the economic and environmental implication of unrepairable equipment?
  - gruez 4y ago
    >If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. The question seems pointless because it's a combination of asking something that people always want more of (who doesn't want more repairability, at least in the abstract?), and fails to mention the trade-offs (eg. price, thinness, water resistance).
    - ClumsyPilot 4y ago
      They don't have IQ of a mushroom, we don't understand the tradeoffs Anyway, is your result from doing simiar diffetent?
  - quesera 4y ago
    > If I go out and ask everyone I know, if they are happy with the current unrepairable appliances, the amount of people who answer yes is < 10%. I find this incredible. Most people have been throwing away / replacing perfectly repairable appliances since long before mobile phones. What makes mobile phones different? (Obligatory Framing: I'm all for RtR. I don't think it's practical to require Apple to dumb down their design or construction to fit what a consumer could accomplish at their basement bench. But if I, or my neighborhood repair shop, is sophisticated enough to perform the work, I do think parts should be available.)
  - Bud 4y ago
    Who said anything about replacing devices annually? Could we at least argue honestly and in good faith? iPhones and iPads are very easily good for, at a minimum, three to four years of very heavy use before any battery replacement would be necessary at all. Your numbers are sourced from a very atypical population, and you are obviously smart enough to know that. My numbers are accurate, as evidenced by, um, people still buying hundreds of millions of iPhones a year and Apple still having the highest customer satisfaction ratings in the industry. Astronomically high ratings. As for the environmental implications, that is of course a fair question, but have you taken some time to familiarize yourself with Apple's extraordinary efforts to build robots for the specific purpose of fully disassembling its devices so that materials can then be recycled? You should. You might be impressed.

Sebb767 4y ago

Honestly, how? They provide the parts at a reasonable price and even provide the actual tooling they use to get something as close to OEM repair as possible. There are a lot of things faulty at Apple, but this is not one of them.

ClumsyPilot 4y ago
Can you buy the $5 lighting port if your's has broken? Can you buy the $2 charging chip? Can you buy a microphone, a gyroscope, or any of the 50 individual electronic components for either phones, laptops or tablets? Can you at least by the micropone jack? I rest my case.
- Sebb767 4y ago
  The original comment said: > It's designed to scare people away from doing the repairs themselves. I don't think the program is perfect, but I don't see how missing components scare people away.
- kcplate 4y ago
  I’m gonna assume from your name that you might understand what I am about to say— I think you may be demanding SRU and SRCs where LRUs are appropriate.
Brian_K_White 4y ago
But they don't. Comments like this proves the effectiveness of the pr stunt. This kit of tools is not what anyone asked for or needed, and does not address any of the actual problems with repairing Apple products.
- Sebb767 4y ago
  If definitely does address some. As Louis correctly points out, if you don't have much skill and/or want an OEM-like repair, having those tools available is great. And if you don't need them, Apple doesn't force them onto you. I honestly think it's great that they offer their tooling for rent. Now, the program is not perfect by any means. But it definitely does address some of the problems with repairing Apple products. Lastly, as I already pointed out in a sister comment, the grandparent said the program is designed to scare people away from repairing their phone. I actually don't see how. In fact, providing the tooling makes it more accessible than just providing the parts. I'd love to see everything replaceable, but this is a step in the right direction.