7 ms·

Through terrible process and QA on their end, MS essentially stole a copy of the game back from me with this change. My son got an email saying he needed to mi

Through terrible process and QA on their end, MS essentially stole a copy of the game back from me with this change. My son got an email saying he needed to migrate our Mojang account to an MS account and he clicked through like the email said. Problem was the Microsoft account he migrated to already had a Minecraft purchase. Now I essentially lost a copy of the game because we technically have two Minecraft accounts with the same email. We can only log into one of them. I contact MS with the best link I could find but it was not actually linking me up to a MS employee, but cycled me through four different "experts", each of which I had to re-explain the issue, and each said they didn't know how to help me before bouncing me to another expert. It was a terrible experience and still unresolved.

AnIdiotOnTheNet 5y ago
Sounds typical of modern support. Nobody knows how anything works and even if they did they are not actually empowered to help you anyway. Best way to get results is to complain loudly in public (Twitter) and hope someone at MS is annoyed by a barrage of retweeted negative mentions.
elliekelly 5y ago
If there’s a good way to reach you (add email in your bio maybe?) I can give you a phone number for someone who can help.
Medox 5y ago
At least you've cost MS more money through four experts than them giving you the game back directly. So there's that, I guess. Now I wonder if fixing such edge cases would be more expensive for them than making users go through these "experts" again and again...
- teekert 5y ago
  Yeah it’s a mess, when you’re on Linux you buy Java initially without caring much, then you are in for a surprise and some interesting reads when the kids want to play with friends… I don’t understand why I can’t just have both on the same account, prevent the unpleasant surprises. I mean it’s the same game (from the outside).
  - mlyle 5y ago
    Well, if your kids are slightly older, you have the opposite problem: everyone older than 12-13 tends to want to play on Java. My oldest is right on the cusp where his friend group is split down the middle. It's super dumb.
    - bertjk 5y ago
      Why would they suddenly want to play on Java? Is it the mods?
      - whimsicalism 5y ago
        Probably because the older version is Java, so if you grew up being intrroduced by people older than you, the Java would have more staying power.
      - addled 5y ago
        Mods is part of it, but the biggest reason my 12 year-old insisted on switching to Java is because he says redstone behaves differently. He'd try to recreate a cool build he saw in a book or online, and get super frustrated when it just wouldn't work in Bedrock edition. However, I feel that also highlights the importance of network effects. There's a huge amount of content in guide books, wikis, online tutorials, YouTube channels, etc., and the majority of it is targeted at Java edition.
    - teekert 5y ago
      I have had Bedrock kids over and they crossplayed with my Java kids using GeyserMC [0] on my server, which tickles the inner nerd, but there are always minor glitches. [0]: https://geysermc.org/ https://geysermc.org/
    - dm319 5y ago
      We currently use the linux minecraft launcher which has worked pretty well up to now running bedrock on linux. It's the best bedrock experience, but this change is concerning.
- yummypaint 5y ago
  Someone should automate the cycling process so the user's time isn't wasted as well. Some audio recordings and a chatbot might actually be enough given how formulaic such interactions are.
antattack 5y ago
My kids are unable to use their game because Microsoft is sending password reset to email that no longer exists. And that's is all that Microsoft support is willing to do to help - send a code to non-existing email address. It does not matter that we have proof of purchase or activation code.
- iforgotpassword 5y ago
  Simiar story, already posted it last time this came up. Bought a gift code for a 13yo 10 years ago. They lost their email address from back then, as in, don't even remember what it was. But well, I wasn't really The sharpest tool in the shed either at 13. The FAQ say if you have the PayPal transaction id, you get the account back. Support replied after a week saying they lost PayPal transaction IDs for that time period and unless I can provide the email address the account is registered as, it's a "no can do".
  - stonewareslord 5y ago
    To be fair, it sounds like you didn't the email it was sent to, the PayPal id (receipt), and it was never chased in as an account... What does support even have to go off of then?
    - atdrummond 5y ago
      He has the PP ID it sounds like - MS lost the PayPal IDs on their end, so they cannot corroborate the veracity of what he provided.
  - sdb0 5y ago
    Was this before MS bought Mojang?
    - iforgotpassword 5y ago
      Yes, 10 years ago it was still Mojang only. I contacted them about a year ago, when that now 23yo got nostalgic and wanted to play again.
causi 5y ago
I had endless trouble with Microsoft phone support telling me they'd successfully cancelled my Xbox Live Gold member ship only to get another bill the next month. Turns out there were two Xbox accounts linked to the same Gmail account, one with a "." and one without.
- Jerrrry 5y ago
  This is the "gmail fullstop" problem. This is a massive security oversight and has already made its rounds already. Xbox accounts have been compromised, but really, anything can, if you own first.last@gmail.com, you better be careful about everything you do. People who know your email know your name, and can cause services to email you things, using two accounts, one your's the other, not.
  - causi 5y ago
    Indeed. What made it harder to detect was I'd made them myself at some point in the long history of xbox live, so all the account details were identical between the two.
judge2020 5y ago
> Problem was the Microsoft account he migrated to already had a Minecraft purchase. When I specifically tried to do this, the migration page said "Sorry, this account already has already been migrated". Reminder that there are two Minecraft licenses - one for bedrock/"Minecraft for Windows"/Windows 10 Edition[0], and one for the "Java edition" of the game[1]; you only needed to migrate Mojang->Microsoft to keep access to your Java Edition purchase via a Microsoft account. The Windows edition has always been a pure Microsoft Store license. 0: https://www.xbox.com/en-us/games/store/minecraft/9nblggh537bl https://www.xbox.com/en-us/games/store/minecraft/9nblggh537b... 1: https://www.minecraft.net/en-us/store/minecraft-java-edition https://www.minecraft.net/en-us/store/minecraft-java-edition
will4274 5y ago
Do you have an email address I can reach out to you at?
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AnIdiotOnTheNet 5y ago

Sounds typical of modern support. Nobody knows how anything works and even if they did they are not actually empowered to help you anyway. Best way to get results is to complain loudly in public (Twitter) and hope someone at MS is annoyed by a barrage of retweeted negative mentions.

elliekelly 5y ago

If there’s a good way to reach you (add email in your bio maybe?) I can give you a phone number for someone who can help.

Medox 5y ago

At least you've cost MS more money through four experts than them giving you the game back directly. So there's that, I guess. Now I wonder if fixing such edge cases would be more expensive for them than making users go through these "experts" again and again...

teekert 5y ago
Yeah it’s a mess, when you’re on Linux you buy Java initially without caring much, then you are in for a surprise and some interesting reads when the kids want to play with friends… I don’t understand why I can’t just have both on the same account, prevent the unpleasant surprises. I mean it’s the same game (from the outside).
- mlyle 5y ago
  Well, if your kids are slightly older, you have the opposite problem: everyone older than 12-13 tends to want to play on Java. My oldest is right on the cusp where his friend group is split down the middle. It's super dumb.
  - bertjk 5y ago
    Why would they suddenly want to play on Java? Is it the mods?
    - whimsicalism 5y ago
      Probably because the older version is Java, so if you grew up being intrroduced by people older than you, the Java would have more staying power.
    - addled 5y ago
      Mods is part of it, but the biggest reason my 12 year-old insisted on switching to Java is because he says redstone behaves differently. He'd try to recreate a cool build he saw in a book or online, and get super frustrated when it just wouldn't work in Bedrock edition. However, I feel that also highlights the importance of network effects. There's a huge amount of content in guide books, wikis, online tutorials, YouTube channels, etc., and the majority of it is targeted at Java edition.
  - teekert 5y ago
    I have had Bedrock kids over and they crossplayed with my Java kids using GeyserMC [0] on my server, which tickles the inner nerd, but there are always minor glitches. [0]: https://geysermc.org/ https://geysermc.org/
  - dm319 5y ago
    We currently use the linux minecraft launcher which has worked pretty well up to now running bedrock on linux. It's the best bedrock experience, but this change is concerning.
yummypaint 5y ago
Someone should automate the cycling process so the user's time isn't wasted as well. Some audio recordings and a chatbot might actually be enough given how formulaic such interactions are.

antattack 5y ago

My kids are unable to use their game because Microsoft is sending password reset to email that no longer exists. And that's is all that Microsoft support is willing to do to help - send a code to non-existing email address. It does not matter that we have proof of purchase or activation code.

iforgotpassword 5y ago
Simiar story, already posted it last time this came up. Bought a gift code for a 13yo 10 years ago. They lost their email address from back then, as in, don't even remember what it was. But well, I wasn't really The sharpest tool in the shed either at 13. The FAQ say if you have the PayPal transaction id, you get the account back. Support replied after a week saying they lost PayPal transaction IDs for that time period and unless I can provide the email address the account is registered as, it's a "no can do".
- stonewareslord 5y ago
  To be fair, it sounds like you didn't the email it was sent to, the PayPal id (receipt), and it was never chased in as an account... What does support even have to go off of then?
  - atdrummond 5y ago
    He has the PP ID it sounds like - MS lost the PayPal IDs on their end, so they cannot corroborate the veracity of what he provided.
- sdb0 5y ago
  Was this before MS bought Mojang?
  - iforgotpassword 5y ago
    Yes, 10 years ago it was still Mojang only. I contacted them about a year ago, when that now 23yo got nostalgic and wanted to play again.

causi 5y ago

I had endless trouble with Microsoft phone support telling me they'd successfully cancelled my Xbox Live Gold member ship only to get another bill the next month. Turns out there were two Xbox accounts linked to the same Gmail account, one with a "." and one without.

Jerrrry 5y ago
This is the "gmail fullstop" problem. This is a massive security oversight and has already made its rounds already. Xbox accounts have been compromised, but really, anything can, if you own first.last@gmail.com, you better be careful about everything you do. People who know your email know your name, and can cause services to email you things, using two accounts, one your's the other, not.
- causi 5y ago
  Indeed. What made it harder to detect was I'd made them myself at some point in the long history of xbox live, so all the account details were identical between the two.

judge2020 5y ago

> Problem was the Microsoft account he migrated to already had a Minecraft purchase. When I specifically tried to do this, the migration page said "Sorry, this account already has already been migrated". Reminder that there are two Minecraft licenses - one for bedrock/"Minecraft for Windows"/Windows 10 Edition[0], and one for the "Java edition" of the game[1]; you only needed to migrate Mojang->Microsoft to keep access to your Java Edition purchase via a Microsoft account. The Windows edition has always been a pure Microsoft Store license. 0: https://www.xbox.com/en-us/games/store/minecraft/9nblggh537bl https://www.xbox.com/en-us/games/store/minecraft/9nblggh537b... 1: https://www.minecraft.net/en-us/store/minecraft-java-edition https://www.minecraft.net/en-us/store/minecraft-java-edition

will4274 5y ago

Do you have an email address I can reach out to you at?

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