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The only reason I can think of for the founders behaviour is that this kind situation may happen more often than you would think and the founders don't have the
by va_coder 15y ago
The only reason I can think of for the founders behaviour is that this kind situation may happen more often than you would think and the founders don't have the cycles to appropriately handle each one.
- ry0ohki 15y agoThat's what I was thinking, they didn't understand the gravity of this case because I imagine at AirBnB volume, this must happen at least once a day somewhere. That said, from a customer support point of view, you never know which negative customer experiences are going to blow up so it's important that every customer leave with some level of satisfaction (or at least a payoff and a signed contract if you want to be shady!)