Totally right -- it's well within FB's TOS and you have no recourse other than to email them. But, humans responding to email doesn't scale well, hence the poo

Totally right -- it's well within FB's TOS and you have no recourse other than to email them. But, humans responding to email doesn't scale well, hence the poor "customer service". (The quotes because, you're not so much the customer as the product...your eyeballs at least.)