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Google stops selling Nest Secure, still offers support
- kerng 6y agoWhat is Nest Secure? Is this what people call the "Nest" or some subsystem of it?
- kerng 6y agoWow, why is a question downvoted? Sorry, I really don't know if Nest Secure is what everyone calls Nest or not. Instead of downvoting a simple yes or no would have been more helpful for me. I still don't know the answer by the way, but as far as I can tell from reading up its the same. In case anyone else is wondering also.
- lstamour 6y agoTrue it might be hard to find info on it now. Here’s a product page via Archive.org: https://web.archive.org/web/20200109071602/https://store.google.com/product/nest_secure_alarm_system https://web.archive.org/web/20200109071602/https://store.goo...
- jonsolo 6y agoIs this another "Classic Google" move? I was considering a Nest security system a few years ago, and wasn't sure whether it was a plus or a minus that they're part of Google. I guess now it's shown to be a minus. It's nice that they're offering support, but buying Nest Secure means you're buying into the ecosystem and this is a big proclamation that the ecosystem is not growing.
- abawany 6y agoMe too, re. Nest Secure - it seemed like a perfect no-contract product for managing security. It is a bizarre move given their investment/buyout (not sure) of ADP. Here's hoping Google's new year's resolution for 2021 is 'Reincarnation' and they start by bringing back all of the products they've killed, one by one (https://en.wikipedia.org/wiki/Imagine_%28John_Lennon_song%29 https://en.wikipedia.org/wiki/Imagine_%28John_Lennon_song%29 .)
- jfim 6y agoThat's not going to change until they change their internal incentives from "make something shiny and get promoted" to "keep our customers happy and get promoted."
- adoxyz 6y agoExactly this. I bought the Nest Secure system a few years ago because I already had Nest thermostats and cameras, so security made sense and everything integrated well. But now I really regret it. I have a 3 year deal w/ Google's partner for Nest Secure, and I wouldn't be surprised once those 3 years are up that they'll sunset the device completely. So disappointed in Google.
- MattGaiser 6y agoI wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?
- parhamn 6y agoI wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.
- MattGaiser 6y agoFor the day to day user products I can see that not impacting sales much. But is their unwillingness to commit hurting GCP adoption? The people who would participate in adopting GCP (except in corporate environments) are people who might also frequent here.
- deadmutex 6y agoGCP is different though. Much better SLA. It is almost like saying you can't trust computers in medical field because consumer windows 95 machines crash. Disclosure: Work at Google.
- baskire 6y agoSteve Yegge, a former Googler & GCP Customer begs to differ. From my experience GCP does deprecate a lot of libraries, SDKs, and APIs. None of which are covered in the SLA policy. https://medium.com/@steve.yegge/dear-google-cloud-your-deprecation-policy-is-killing-you-ee7525dc05dc https://medium.com/@steve.yegge/dear-google-cloud-your-depre...
- packetlost 6y agoYeah no. I know of several cases where people have not even considered GCP as an option because of both Google's and GCP's support reputation. Google has squandered their goodwill with the community the last 10 years, and it's always the current/former Googler's who can't seem to see it.
- Animats 6y agoGo with a vendor that's serious about comprehensive security.[1][2] Google/Nest just imports the hardware from China anyway. Cut out the middleman and buy direct. [1] https://www.facebook.com/PhilteqHikvision/videos/352184842615514/ https://www.facebook.com/PhilteqHikvision/videos/35218484261... [2] https://youtu.be/-gAUW5tW4eQ https://youtu.be/-gAUW5tW4eQ
- Thorncorona 6y agoUbiquiti also has a great set of security products.
- dataminded 6y agoReally? I'm not seeing anything beyond cameras and a doorbell. No panel, door sensors, window sensors, motion detectors, etc. [edit] Only available through a reseller [1] https://www.ui.com/mfi/mport/ https://www.ui.com/mfi/mport/
- tpmx 6y agoReally, Hikvision is serious about security now?
- Animats 6y agoIt's kind of a joke. They're in the Big Brother business, but, unlike Google, they admit it.
- stefan_ 6y agoLaunched 2017 for a measly $499
- threatofrain 6y ago> We are committed to bringing our users the same feature and software support they’ve always had with Nest Secure, including existing cross-product integrations within the Nest ecosystem. We will also continue to deliver critical security updates and software fixes. Nest Secure owners shouldn’t notice any difference with their service.
- faitswulff 6y agoI wish the USA had laws mandating the usability of IoT hardware like this. Something like “right to repair,” but perhaps more aggressive.
- ponker 6y agoThey should just have to buy back the hardware if they don’t support it anymore, for some reasonable time frame of support (10 years?)
- fooey 6y agoIris by Lowes did that. I was impressed by how aggressively pro-consumer they were with that shutdown. To the point I would trust them more than other orgs with similar products
- ponker 6y agoIt would be good if a certification organization or insurance company would validate IoT hardware, saying "this will be supported with these features at this price point for at least N years, or will refund you the original purchase price of the hardware." The certification organization would bear the liability for this, so they would make sure they had watertight contracts with the manufacturers, and would collect risk premiums or collateral in case the manufacturer went insolvent.
- tehlike 6y agoHomeasisstant + sensors or for simpler setup, smartthings + sensors. Works wonders.
- RickJWagner 6y agoWow. A short while ago I was evaluating home security systems and narrowed it to two. One of those was Nest. I feel lucky today. I picked the other provider.
- deleted 6y ago[deleted]
- bigbossman 6y agoGraveyard already updated: https://killedbygoogle.com/ https://killedbygoogle.com/
- vmception 6y ago"Want to know when Stadia dies?" ahaha I have never been amused by a bounce exit intent before
- dataminded 6y agoI assume that it's related to Google's recent investment in ADT. ADT likely doesn't want Google competing directly with them. https://www.reuters.com/article/us-google-adt-stake-idUSKBN24Z1A6 https://www.reuters.com/article/us-google-adt-stake-idUSKBN2...
- disillusioned 6y agoI own a Nest Secure and actually really really love it. It syncs with my Nest + Yale door locks, so when I keypad into my house, it auto-disarms, which is amazing. I don't carry keys with me anymore, and the lock is gorgeous. It's also just _really_ nice. They put a lot of thoughtfulness into the Nest Detect motion/door open sensor. They filter out my dogs near perfectly. The voice warnings are great and useful. The keypad is nice. And it's integrated into the Nest app so I have a one-stop shop. Google just invested $400M into ADT... so I have to believe these things are related. They also committed to re-manufacturing Nest Detects, so they're not _completely_ sunsetting this. I wonder if they have another version of this, or an ADT-linked version that just got delayed by pandemic, but they sold through their stock and decided to do this in the interim, but I feel like it's weird they wouldn't just announce that. It's worth noting that the monitoring service for Nest Secure is NOT ADT, it's Brinks/Moni. So I wonder if that's a big part of their reasoning. They've put their money behind a direct competitor essentially, so maybe they don't want to feed money away from their new investment. I'm more worried about the clear writing on the wall to spin down the Nest app. The Google Home duplicated work is simply no where near parity yet, and I fear it won't be for quite some time. When they eventually tell us they're sunsetting the Nest app (in a year or two, if I had to guess, maybe sooner?), I really hope they'll have the scrubber timeline view and maintain the auto-lock and such. As someone who's bought fully into the Google Home/Nest ecosystem, but is also keenly aware of Google's penchant for Old Yellering the hell out of things... this doesn't really surprise me. But I hope they support it for a long time to come. It's a really nice system.
- ec109685 6y agoBrinks is owned by ADT. We said no to an ADT system since it was expensive and required two year contract and favored Nest secure instead, so this is disappointing. It seems like Ring is in it to win it unlike Nest for some reason.
- disillusioned 6y ago> Brinks is owned by ADT. No, they aren't. They were acquired by Moni, a separate company.
- nyokodo 6y agoI was a chump and invested in quite an expensive Nest Secure installation. I have actually really liked it so far, however this has shaken my confidence in trusting Google long-term with anything let alone a product they're not selling any longer. Any recommendations on an eventual replacement?
- schoolornot 6y agoRing
- syntaxing 6y agoI'm on the same boat. I think the best alternative is Simplisafe and I regret not buying it over Nest Secure. I really liked the motion + door sensor for the Nest Secure and it's what originally won me over. Totally forgot to account for Google dropping products so quickly. I personally do not trust any Ring products, especially after the whole sharing data with Law Enforcement for "Neighborhood safety"
- pgib 6y agoDamn. I just moved into a new place, and I was looking at getting the Nest Secure, as the ADT systems seem to archaic to me. Does anyone know of any comparable, high-tech systems?
- txsoftwaredev 6y agoRing and SimpliSafe are two other options that offer similar services and hardware.