5 ms·

One question I had from the beginning is, how much of this problem was cultural? That is, would this same policy have met with similar resistance in other count

One question I had from the beginning is, how much of this problem was cultural? That is, would this same policy have met with similar resistance in other countries, or does America have a singular belief in the fact that one ought to be explicitly rewarded for ones effort? The issue as quoted in the article seems to be that users were outraged that their tips did not go directly to the drivers. However, they did not accept the explanation that this system paid more drivers more money (at least according to the company’s statements). It seems almost selfish that we would value our individual contributions that highly that we would risk punishing drivers. What do others think?

levythe 7y ago
I'm American born and raised. I find tipping as it has become in America to be abhorrent. It's purported to be a bonus for good service, but if I'm given poor service, the social expectation is that I still add at least 15% in tips or I'm stingy and rude. It's never even considered that perhaps the one paying my waiters is the stingy, rude one. Hiding an additional mandatory fee and enforcing it through social dynamics between two people who experience it as something entirely different from what it is purported to be while continuing to insist it's just a bonus is simply rotten. Tips should not be an expectation, and if it takes doing away with them entirely to separate ourselves from that expectation, so be it.
mandelbrotwurst 7y ago
DoorDash broke the trust of both drivers and customers when they silently changed the model away from one in which tips go into driver's pockets and one in which they go into theirs. DoorDash's attempt to change the conversation toward where they will set other variables in the pay model is a red herring, and there is no valid reason why they need be set in a way that causes overall pay to be lower in a system in which they are not stealing tips.

levythe 7y ago

I'm American born and raised. I find tipping as it has become in America to be abhorrent. It's purported to be a bonus for good service, but if I'm given poor service, the social expectation is that I still add at least 15% in tips or I'm stingy and rude. It's never even considered that perhaps the one paying my waiters is the stingy, rude one. Hiding an additional mandatory fee and enforcing it through social dynamics between two people who experience it as something entirely different from what it is purported to be while continuing to insist it's just a bonus is simply rotten. Tips should not be an expectation, and if it takes doing away with them entirely to separate ourselves from that expectation, so be it.

mandelbrotwurst 7y ago

DoorDash broke the trust of both drivers and customers when they silently changed the model away from one in which tips go into driver's pockets and one in which they go into theirs. DoorDash's attempt to change the conversation toward where they will set other variables in the pay model is a red herring, and there is no valid reason why they need be set in a way that causes overall pay to be lower in a system in which they are not stealing tips.