I also had an incident where they sided with the host and refused me a refund. That was quite a surprise and the way they handled it had a strong taste of they

I also had an incident where they sided with the host and refused me a refund. That was quite a surprise and the way they handled it had a strong taste of they decide by numbers and then it's a brick wall and they'll just coat it for you but the decision is incontestable. Now I'm weighing the risk and uncertainty and oftentimes it's just not worth it and I'll rather go for a hotel.