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This doesn't surprise me at all. The last time I was actually in a Wal Mart I had an employee yell right at me when I asked to get by their carts in the way. I
by ianstallings 9y ago
This doesn't surprise me at all. The last time I was actually in a Wal Mart I had an employee yell right at me when I asked to get by their carts in the way. I complained to their corporate, expecting at least a call back. I got nothing. No phone call, no emails, nothing. They really do not care apparently. So I refuse to spend any $ there ever again.
Sam Walton once said "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else"
But does anyone really think that they still follow this advice? Wal Mart has a well deserved terrible reputation.
- adventured 9y agoUltimately Amazon will eat them if they don't compete on customer service. Amazon is still being run by their Sam Walton, with Bezos obviously being obsessive about trying to make customers happy (although I wonder more recently if he isn't likely to lose focus, spreading himself & Amazon way too thin). That's of course why even huge companies tend to die and or fade given time, it's nearly impossible to maintain the founder fanaticism that got the business to the top of the mountain in the first place.
- __jal 9y agoVery similar experience. I only ever end up in one when visiting relatives. I'd be surly if I worked there too, and totally understand it. Still makes for a miserable place to go. And on a purely visceral level, what gets me is that the stores all stink. Seriously don't understand it - I'm guessing it is some cleaning product - but jesus, they all smell terrible.