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FWIW: I block Hetzner. They have an automated abuse-handling system that sends your complaint to the spammer and asks them politely to stop. This often works f
by bobince 9y ago
FWIW: I block Hetzner.
They have an automated abuse-handling system that sends your complaint to the spammer and asks them politely to stop. This often works for small-time operation on a single IP address, and for compromised servers, but it's completely inadequate for dealing with large customers and rogue resellers spamming over large netblocks, and against darker-coloured-hat spammers engaging in reprisals.
Replying to the automated mails can get you through to a human, but their ops are stuck on a limited script so they're not really any more use than the automated systems. They have no interest in investigating wider patterns of abuse than a single spam from a single IP.
I regret having to blacklist but it's not worth the time and frustration of trying to engage with them.
- kuschku 9y agoConsidering you said you also block Amazon, https://news.ycombinator.com/item?id=15494970 https://news.ycombinator.com/item?id=15494970, I don’t think your opinion will have much weight on this topic.
- bobince 9y agoI don't aspire to weight, but I don't really know what you're getting at here - amazonses is commonly blocked as its abuse reporting is a brick wall, much worse than Hetzner who are at least trying, if ineffectively. (Not talking about all of Amazon, just SES - AWS for example is a different animal.)
- kuschku 9y agoConsidering how many legitimate services are on SES, if you block SES you might as well go with a whitelist for email. That’s what I’m trying to get at here.
- inimino 9y agoBeating spam by playing whack-a-mole is a dead end, that ship sailed long, long ago.