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Groove (https://www.groovehq.com/ https://www.groovehq.com/) only. We're super happy with it!

graystevens 10y ago
Groove is who I went with, after looking into this area. Very happy with it so far, the on-boarding was perfect with its step by step setup. Would certainly recommend.
- thebitmonk 10y ago
  We have used Groove and really liked the simplicity of the software. However as use cases matured we realised that doing SEO on the knowledge base articles is not possible.
scosman 10y ago
We switched to Groove from Zendesk (which was awful). We're happy with it. I do wish it had better reporting. It also has occasional hiccups (missing emails, report numbers inconsistent). Helpscout looks promising.
- scosman 10y ago
  oops. We migrated from Desk.com, not Zendesk and it's too late to edit this comment. Zendesk could be an amazing product.
coleca 10y ago
We use Groove also. It works fine but we do wish it had any kind of mobile support. Even if the desktop site would just function in a mobile browser would be helpful. Two way Slack integration would be a dream (it has notification only now. You can't respond to tickets from slack).
- bitmedley 10y ago
  it looks like Groove will be releasing a mobile app any day now (expected release early March 2017). https://help.groovehq.com/knowledge_base/topics/does-groove-have-a-mobile-app https://help.groovehq.com/knowledge_base/topics/does-groove-...
  - uwed 10y ago
    Best news of the day! Thanks for sharing. That will save so much time + make our customer support way much faster :)
  - esw 10y ago
    I really hope they do, but be aware that this date keeps changing. The last time I checked this page, it was spring 2016.
- et5000 10y ago
  FYI, we have a mobile app https://itunes.apple.com/us/app/drift-messaging-for-sales/id1117096112?mt=8 https://itunes.apple.com/us/app/drift-messaging-for-sales/id... and a two-way Slack integration at Drift. http://www.drift.com/ http://www.drift.com/

Groove is who I went with, after looking into this area. Very happy with it so far, the on-boarding was perfect with its step by step setup. Would certainly recommend.

thebitmonk 10y ago
We have used Groove and really liked the simplicity of the software. However as use cases matured we realised that doing SEO on the knowledge base articles is not possible.

scosman 10y ago

We switched to Groove from Zendesk (which was awful). We're happy with it. I do wish it had better reporting. It also has occasional hiccups (missing emails, report numbers inconsistent). Helpscout looks promising.

scosman 10y ago
oops. We migrated from Desk.com, not Zendesk and it's too late to edit this comment. Zendesk could be an amazing product.

coleca 10y ago

We use Groove also. It works fine but we do wish it had any kind of mobile support. Even if the desktop site would just function in a mobile browser would be helpful. Two way Slack integration would be a dream (it has notification only now. You can't respond to tickets from slack).

bitmedley 10y ago
it looks like Groove will be releasing a mobile app any day now (expected release early March 2017). https://help.groovehq.com/knowledge_base/topics/does-groove-have-a-mobile-app https://help.groovehq.com/knowledge_base/topics/does-groove-...
- uwed 10y ago
  Best news of the day! Thanks for sharing. That will save so much time + make our customer support way much faster :)
- esw 10y ago
  I really hope they do, but be aware that this date keeps changing. The last time I checked this page, it was spring 2016.
et5000 10y ago
FYI, we have a mobile app https://itunes.apple.com/us/app/drift-messaging-for-sales/id1117096112?mt=8 https://itunes.apple.com/us/app/drift-messaging-for-sales/id... and a two-way Slack integration at Drift. http://www.drift.com/ http://www.drift.com/