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Ask HN: Help/FAQs/documentation system, like Google's help?
Does anyone know of a system (SaaS or self-hosted) to run a help/FAQs/documentation system?
We're looking for something simple, in the style of all Google's help sites (e.g. http://mail.google.com/support/) - basically a simple CMS, with categorisation and automatic generation of multiple levels of index pages, search, "did this help" style widgets for feedback, list of most popular articles etc.
What I'm _not_ looking for is a GetSatisfaction/UserVoice -style "community-powered" support.
Not rocket science.. but surely a common problem. Anyone know of anything ready-to-go?
Cheers!
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- ABrandt 16y agoNot sure if this is what you're looking for, but a fellow HNer (hajrice) is working on questionify.com They're still in private beta but I know Emil would be more than willing to offer an account. Good luck!
- thaumaturgy 16y agoA lot of open source projects just use MediaWiki.
- mikexstudios 16y agoI've seen many startups use Tender App (http://www.tenderapp.com http://www.tenderapp.com) which seems very well designed and developed (by the team at entp!). Here's an example of their help/FAQ/doc system: https://help.tenderapp.com/faqs https://help.tenderapp.com/faqs
- apexauk 16y agoThanks, we saw Tender - but they don't have a way of disabling the other parts of the system (forum etc) apparently.
- fabiandesimone 16y agoYou might want to give Screen Steps a look. http://www.bluemangolearning.com/ http://www.bluemangolearning.com/
- gspyrou 16y agoIf you are using ASP.NET you may take a look at Web Application Toolkit for FAQs : http://channel9.msdn.com/posts/jsenior/Web-Application-Toolkits-FAQ/ http://channel9.msdn.com/posts/jsenior/Web-Application-Toolk...
- oziumjinx 16y agoCheck out http://www.helpspot.com/ http://www.helpspot.com/ and http://www.knowledgems.com/ http://www.knowledgems.com/
- apexauk 16y agoLook handy - thanks! I'll check these out.
- gdevore 16y agoScreenSteps Live combines a hosted documentation service with a desktop client for quickly creating screenshot based documentation. It also integrates very nicely with Zendesk. You can see an example here: http://help.screensteps.com http://help.screensteps.com Or, here is another example site we set up: http://ipad.screensteps.com http://ipad.screensteps.com Very simple to use and very effective. You can read a case study here: http://www.bluemangolearning.com/screensteps/case_studies/second_street_media.html http://www.bluemangolearning.com/screensteps/case_studies/se...