7 ms·

From the FAQ: "What is your policy on refunds? If you decide to cancel your pre-order before Lily ships, we will provide a full refund to you."

• raesene9 11y ago
  Assuming of course that they don't run out of funds before they ship. This isn't a slight on this project specifically but there is a risk that any project which isn't yet in production won't get that far...
• jamie_ca 11y ago
  And if you believe that, read up on the drama with https://www.kickstarter.com/projects/pirate3d/the-buccaneer-the-3d-printer-that-everyone-can-use/comments https://www.kickstarter.com/projects/pirate3d/the-buccaneer-... TLDR; during development of the printer, a number of things have changed (including a noticeable reduction in print volume). Refunds were offered August of last year, and the vast majority of refund requests are still pending (and currently half a month behind their own deadline for the latest update. Not that I have any knowledge on whether the people behind Lily have better or worse communication and management skills, but just because they're happy to offer refunds doesn't mean they'll offer them promptly.
  • jonknee 11y ago
    Kickstarter is different than a direct purchase. Kickstarter maintains they aren't a store so when things don't happen to plan you're kind of on your own. With a direct purchase you can do a chargeback easily and get your money back one way or the other.
    • CPLX 11y ago
      > With a direct purchase you can do a chargeback easily Not after 90 days you can't.