6 ms·
Correct, it's just a simple way to verify you're the account holder. Saves asking for DOB, address, account number which are more accessible.
by lcmatt 11y ago
Correct, it's just a simple way to verify you're the account holder. Saves asking for DOB, address, account number which are more accessible.
- m_t 11y agoWhenever I need to call Virgin to try and get some info, I need to: - Type in my account number - Wait for an agent - Get an agent. Give my name and account number - Explain my problem - Get transferred to another agent - Wait - Get an agent, give my account number - Give the third letter of my password (which got me confused, as I thought they were asking for my account password) - Explain my problem - Get transferred to another agent - Wait - Get an agent, give my account number In the end, I talked to three persons, in the same company, and gave 4 times my account number, and one time my "password". Can confirm, does not save time at all! Note: this is for Virgin Media UK. Did not experience that with Virgin Media in Canada.