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In large companies, customer support is a cost center. This can invert in SMB scenarios.
by _trb_ 11y ago
In large companies, customer support is a cost center. This can invert in SMB scenarios.
- shostack 11y agoDisney would like to disagree.[1] [1] http://www.helpscout.net/blog/disney-customer-experience/ http://www.helpscout.net/blog/disney-customer-experience/