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Thank you, this helps enormously. It's this sort of stuff I'm talking about: I've never even heard of an SLA or a support coverage contract (and apparently the
by chrisdotcode 12y ago
Thank you, this helps enormously.
It's this sort of stuff I'm talking about: I've never even heard of an SLA or a support coverage contract (and apparently there are tiers of support?); things that enterprise users want and expect, but that aren't well-known to the common hacker.
- smeyer 12y agoHasn't patio11 mentioned SLAs in the context of enterprise customers somewhat frequently? I'm not trying to be rude or anything I just thought that was pretty standard stuff. Edit to add: even just googling patio11 SLA will give you links to some posts you'd probably find quite useful if you'd like more after reading the comments here!
- chrisdotcode 12y agoI'm not a religious patio11 reader (as of yet), so I haven't come across much of it. Good to know he's written more about it.