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I've found the small team in charge of the app store/itunes connect customer support to be very helpful. You mention that you emailed them. What did they say

by parkern 17y ago

I've found the small team in charge of the app store/itunes connect customer support to be very helpful. You mention that you emailed them. What did they say when you called?

zoomboy 17y ago
This issue was something that was above their level.