I think there's a lot true in what you've written. However the root cause fix applied in a development environment is not always the fastest way to stop a user

I think there's a lot true in what you've written. However the root cause fix applied in a development environment is not always the fastest way to stop a user facing problem. Things get weird on live servers. I'm not suggesting altering code willy-nilly but a solid knowledge of production (logging, service status, etc) can lead to more effective debugging scenarios and faster time to resolution when things do go bad.