My team has been using Freshdesk for about a year and it is killer. By default, your user creates an account to view tickets and communicate, but it is also hig

My team has been using Freshdesk for about a year and it is killer. By default, your user creates an account to view tickets and communicate, but it is also highly customizable- we've changed all the settings so the users experience is entirely via email (so they never have to create a Freshdesk account) but they get automatic replies to let them know that we've received their email and a ticket has been created. It's also free for up to 3 users which is a heck of a deal.