7 ms·
It's a month-to-month service, so they're asking for a refund on 12 billing cycles. The TOS is clear that there are no refunds for services rendered. I try to
by esw 12y ago
It's a month-to-month service, so they're asking for a refund on 12 billing cycles. The TOS is clear that there are no refunds for services rendered. I try to be as accommodating as possible, but this just seems absurd.
- jhwhite 12y agoYeah. I would try and compromise with them. Maybe offer some of their money back, but in this case the company doesn't owe them 12 months of refund because they forgot to cancel for a year.
- dalke 12y agoSuggestions like yours make me wonder if I should be more of a nuisance, so people will compromise with my unreasonable demands.
- crazypyro 12y agoCan you check their usage stats? Were they using the service at all in the past 12 billing cycles? If their site was up and having visitors, did it change at all in 12 months? Whats the traffic stats like? Most importantly, is this money worth the risk of possibly losing customers if this guy is loud?