12 ms·

> In this trial, XFINITY Internet Economy Plus customers can choose to enroll in the Flexible-Data Option to receive a $5.00 credit on their monthly bill and re

by sehrope 12y ago

> In this trial, XFINITY Internet Economy Plus customers can choose to enroll in the Flexible-Data Option to receive a $5.00 credit on their monthly bill and reduce their data usage plan from 300 GB to 5 GB. If customers choose this option and use more than 5 GB of data in any given month, they will not receive the $5.00 credit and will be charged an additional $1.00 for each gigabyte of data used over the 5 GB included in the Flexible-Data Option. What informed consumer would agree to this?! Streaming Netflix uses about 1GB/hour for "good" quality streams and 2+GB/hour for HD streams. That would make watching an hour a night come out to $30-60/month of bandwidth charges. Multiply accordingly if you watch more or have multiple people streaming simultaneously. Oh and the way it's worded it sounds like you lose the $5 discount if you go over 5GB. I can see this leading to some serious bill shock for anybody that signs up.

tzs 12y ago
Economy Plus is the cheapest, slowest package. It is only 3 mbps. Comcast describes it as "Ideal for low usage on 1 device" and the list of example uses is "Surf the Web, email, social networking". I expect that there are plenty of people who actually that that profile and who are using under 5 GB a month, and will find the Flexible-Data Option to be a good deal.
- revelation 12y ago
  5GB of traffic takes you all of <4 hours on a 3mbps line. So you clicked on that YouTube video your Facebook friend posted but never closed the tab, and it's still buffering, or Google releases that new Android version and your smartphone preloads 400MiB for the update. Left that Spotify playlist running.. there are plenty of not obvious ways to run through that bandwidth in record time, and often at no fault of your own. I wouldn't even mind billing by traffic, but then they have to play by the rules that other utilities do. There needs to be a clearly established standard for what is counted, when it is counted, where it is counted, and they better make sure to provide an itemized bill for the usage accrued. Otherwise, it's fraud.
  - guroot 12y ago
    >Itemized bill oh you mean like: 10mb gmail.com 2gb cdn.youtube.com 3gb bigbootybabes.com I see where you're coming from but careful what you wish for.
  - deleted 12y ago
    [deleted]
x0x0 12y ago
An older acquaintance of mine who pays probably $30 - $40/mo to check yahoo email 4 or 5 times a week. She also watches a couple youtube clips a month; I doubt she uses even a gig of data.
ars 12y ago
According to the FCC about 5% of people use less than 5GB. Source: http://www.fcc.gov/measuring-broadband-america/2013/February#Chart20 http://www.fcc.gov/measuring-broadband-america/2013/February... I can easily imagine someone using less the 5GB. For example they use the internet only for email and some government websites.
- pconner 12y ago
  We could all switch to downloading email and plaintext html in batch and reading it offline like Richard Stallman.
- zaroth 12y ago
  Right, so you understand that for 90% of users this is a bad deal. For the majority of users this is a very bad deal.
  - ars 12y ago
    Right, so you understand that this is optional, and only the 5-10% of users for whom it's a good deal should take the deal?
    - josefresco 12y ago
      optional - for now
  - tzs 12y ago
    I don't see how you can say that. We know that around 95% of their overall customers use more than 5 GB, but that's not really relevant since this deal is not being offered to the overall customer base. It is only being offeree to people on the Economy Plus plan, which is the very bottom tier plan (3 mbps). Generally, heavy data users go for faster plans, and so the very low data users should be disproportionately concentrated in the Economy Plus plan. I don't understand why most people in the discussion here and on Reddit are overlooking that this is only for Economy Plus customers.
sliverstorm 12y ago
What informed consumer would agree to this?! Informed consumers that know they don't use that much data? Not everyone streams movies or what have you. If I cancel my Netflix subscription and switch back to physical media, as I have contemplated doing, I will be < 5GB.
- meowface 12y ago
  But still, the only benefit is you save $5/month. And if you accidentally go over, perhaps when someone links you a video, then you'll be losing a lot more than you might save. I don't really see any advantages. It would make more sense if they said they'd cut your bill by 50%, or something.
  - EStudley 12y ago
    If you go over 5 GB you actually lose that $5 savings, so no matter how much over you go you are losing out.
- stevep98 12y ago
  > Informed consumers that know they don't use that much data? This is part of the problem. It's very difficult for normal customers to understand how much data they're going to use. When choosing a phone data plan, my dad asked me what plan to go for. How much does google maps use? No idea.. Also, extremely difficult for the customer to dispute the particular data usage, because they don't have access to the audit data that comcast has, and they don't have the technical skill to determine that they really accessed "turnerhd-f.akamaihd.net" when visiting cnn.com anyway. Contrast this with the relative ease of checking phone numbers you don't recognize on your itemized phone bill. Lastly, most objectionable is this idea of charging penalties for overages. In most industries, if you get more, you pay incrementally less. If I buy a hamburger, soda and fries, I get a discount on the price. If I buy 1000 widgets I get a better price than 10 of them. Comcast and the telcos turn this on its head by charging penalties for overages. Regulators could force carriers to pro-rate based on the price you paid for your service. For example: ISP offers 3 packages: 100 GB for $10/mo (overages charged at $0.10/gb) 300 GB for $20/mo (overages charged at $0.06/gb) 750 GB for $30/mo (overages charged at $0.04/gb) 2000 GB for $40/mo (overages charged at $0.02/gb) EVEN better, offer automatic price brackets... Why make people worry about choosing the right plan. People don't want to make this decision. First 10GB: $0.10/gb Next 20GB: $0.07/gb Next 50GB: $0.05/gb each GB after that: $0.02/gb (for illustrative purposes only.. I haven't done the math to see how it compares with current comcast offers) I don't understand why the telcos think massively penalizing people for going over is a useful pricing model.
skywhopper 12y ago
This is targeted at low-income consumers who can't afford anything but the lowest-rate plan. Since they will also be the most likely to value an extra $5/month, this is a way for Comcast to milk them for extra money each month when they inevitably go over the 5GB limit. It's a scam.

by sehrope 12y ago

tzs 12y ago

Economy Plus is the cheapest, slowest package. It is only 3 mbps. Comcast describes it as "Ideal for low usage on 1 device" and the list of example uses is "Surf the Web, email, social networking". I expect that there are plenty of people who actually that that profile and who are using under 5 GB a month, and will find the Flexible-Data Option to be a good deal.

revelation 12y ago
5GB of traffic takes you all of <4 hours on a 3mbps line. So you clicked on that YouTube video your Facebook friend posted but never closed the tab, and it's still buffering, or Google releases that new Android version and your smartphone preloads 400MiB for the update. Left that Spotify playlist running.. there are plenty of not obvious ways to run through that bandwidth in record time, and often at no fault of your own. I wouldn't even mind billing by traffic, but then they have to play by the rules that other utilities do. There needs to be a clearly established standard for what is counted, when it is counted, where it is counted, and they better make sure to provide an itemized bill for the usage accrued. Otherwise, it's fraud.
- guroot 12y ago
  >Itemized bill oh you mean like: 10mb gmail.com 2gb cdn.youtube.com 3gb bigbootybabes.com I see where you're coming from but careful what you wish for.
- deleted 12y ago
  [deleted]

x0x0 12y ago

An older acquaintance of mine who pays probably $30 - $40/mo to check yahoo email 4 or 5 times a week. She also watches a couple youtube clips a month; I doubt she uses even a gig of data.

ars 12y ago

According to the FCC about 5% of people use less than 5GB. Source: http://www.fcc.gov/measuring-broadband-america/2013/February#Chart20 http://www.fcc.gov/measuring-broadband-america/2013/February... I can easily imagine someone using less the 5GB. For example they use the internet only for email and some government websites.

pconner 12y ago
We could all switch to downloading email and plaintext html in batch and reading it offline like Richard Stallman.
zaroth 12y ago
Right, so you understand that for 90% of users this is a bad deal. For the majority of users this is a very bad deal.
- ars 12y ago
  Right, so you understand that this is optional, and only the 5-10% of users for whom it's a good deal should take the deal?
  - josefresco 12y ago
    optional - for now
- tzs 12y ago
  I don't see how you can say that. We know that around 95% of their overall customers use more than 5 GB, but that's not really relevant since this deal is not being offered to the overall customer base. It is only being offeree to people on the Economy Plus plan, which is the very bottom tier plan (3 mbps). Generally, heavy data users go for faster plans, and so the very low data users should be disproportionately concentrated in the Economy Plus plan. I don't understand why most people in the discussion here and on Reddit are overlooking that this is only for Economy Plus customers.

sliverstorm 12y ago

What informed consumer would agree to this?! Informed consumers that know they don't use that much data? Not everyone streams movies or what have you. If I cancel my Netflix subscription and switch back to physical media, as I have contemplated doing, I will be < 5GB.

meowface 12y ago
But still, the only benefit is you save $5/month. And if you accidentally go over, perhaps when someone links you a video, then you'll be losing a lot more than you might save. I don't really see any advantages. It would make more sense if they said they'd cut your bill by 50%, or something.
- EStudley 12y ago
  If you go over 5 GB you actually lose that $5 savings, so no matter how much over you go you are losing out.
stevep98 12y ago
> Informed consumers that know they don't use that much data? This is part of the problem. It's very difficult for normal customers to understand how much data they're going to use. When choosing a phone data plan, my dad asked me what plan to go for. How much does google maps use? No idea.. Also, extremely difficult for the customer to dispute the particular data usage, because they don't have access to the audit data that comcast has, and they don't have the technical skill to determine that they really accessed "turnerhd-f.akamaihd.net" when visiting cnn.com anyway. Contrast this with the relative ease of checking phone numbers you don't recognize on your itemized phone bill. Lastly, most objectionable is this idea of charging penalties for overages. In most industries, if you get more, you pay incrementally less. If I buy a hamburger, soda and fries, I get a discount on the price. If I buy 1000 widgets I get a better price than 10 of them. Comcast and the telcos turn this on its head by charging penalties for overages. Regulators could force carriers to pro-rate based on the price you paid for your service. For example: ISP offers 3 packages: 100 GB for $10/mo (overages charged at $0.10/gb) 300 GB for $20/mo (overages charged at $0.06/gb) 750 GB for $30/mo (overages charged at $0.04/gb) 2000 GB for $40/mo (overages charged at $0.02/gb) EVEN better, offer automatic price brackets... Why make people worry about choosing the right plan. People don't want to make this decision. First 10GB: $0.10/gb Next 20GB: $0.07/gb Next 50GB: $0.05/gb each GB after that: $0.02/gb (for illustrative purposes only.. I haven't done the math to see how it compares with current comcast offers) I don't understand why the telcos think massively penalizing people for going over is a useful pricing model.

skywhopper 12y ago

This is targeted at low-income consumers who can't afford anything but the lowest-rate plan. Since they will also be the most likely to value an extra $5/month, this is a way for Comcast to milk them for extra money each month when they inevitably go over the 5GB limit. It's a scam.