7 ms·
Hi madaxe_again, I work at AWS (npinguy does not to the best of my knowledge). If you've spent $8,000 on maintaining instances you wouldn't have running otherw
by james-at-aws 12y ago
Hi madaxe_again,
I work at AWS (npinguy does not to the best of my knowledge). If you've spent $8,000 on maintaining instances you wouldn't have running otherwise to reproduce a bug on our behest, we don't want you to have to pay for that. I'd like to look into getting a refund for you. Is there an email address I can reach you at to get more details on the situation?
- npinguy 12y agoNo, don't work at AWS, for the record. But responses like this is why I'm a big fan of the Amazon platform and the point I was trying to make. Oh well.
- madaxe_again 12y agoOddly enough, a few hours after my post we were advised that we'll be getting a credit. Not as much as we'd hoped for, and it's taken three months of daily chasing by us to get here. Just rather disheartened by the whole thing, tbh!
- Dan-AWS 12y agoHi madaxe_again, Would you mind sending me an e-mail to zamansky@amazon.com? I am the Product Manager of Amazon ElastiCache, want to make sure you received the appropriate refund and address any issues. Thanks