His expectations for what a community and community manager should be are certainly set extraordinarily high: > "In summary: a 'community manager' is really an

His expectations for what a community and community manager should be are certainly set extraordinarily high: > "In summary: a 'community manager' is really an 'audience handler' .... and frankly I've run out of patience for the deception." I've never been under the delusion that community managers from WoW to Microsoft are there primarily to keep everything from spinning out of control.