I've found "Conversationally Speaking" quite helpful, also: http://www.amazon.com/Conversationally-Speaking-Increase-Personal-Effectiveness/dp/1565656296/ http:

I've found "Conversationally Speaking" quite helpful, also: http://www.amazon.com/Conversationally-Speaking-Increase-Personal-Effectiveness/dp/1565656296/ http://www.amazon.com/Conversationally-Speaking-Increase-Per... An easy read with practical tips on how to communicate with others in various situations.