Nice presentation and solid idea. Initially I don't see the advantage over just directly calling the business. Traditional land line phones are loud, and are qu

Nice presentation and solid idea. Initially I don't see the advantage over just directly calling the business. Traditional land line phones are loud, and are quickly answered. A messaging app can easily be silenced. If the user wasn't exactly sure what he/she needed I think speaking to someone is much more efficient than describing via a message.