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Well we were stuck in this... http://blogs.gartner.com/kyle-hilgendorf/2012/03/09/azure-outage-customer-insights-a-week-later/ http://blogs.gartner.com/kyle-hi

• chton 12y ago
  As were we, and MS has learned a lot since then. The SLA has improved and become more strict, and they've improved communications since then. There is still a ways to go, but that's true of all hosts. It's important to note though that an SLA for any host isn't a strict guarantee. Almost all are set up on the best-effort-with-refunds-if-we-fail principle. They're promises, not hard lines. MS does not have a habit of failing to deliver on their promised number, but like any other host it can happen. These are important things to remember when considering a hosting model.