Another metric I'd like to see: "total user-hours wasted onboarding, learning, importing, and exporting data". So many of these follow the same dumb pattern: "M

Another metric I'd like to see: "total user-hours wasted onboarding, learning, importing, and exporting data". So many of these follow the same dumb pattern: "Make this tool part of your life! We're the solution! Uhhhh… never mind."