5 ms·

I agree with this sentiment. Here's some UX for you - the user owes you nothing. Sure have an optional form or field for cancellations but 5 minutes? How is t

by dovel 12y ago

I agree with this sentiment. Here's some UX for you - the user owes you nothing. Sure have an optional form or field for cancellations but 5 minutes? How is this beneficial for anyone? So, it's a free product - they will just never cancel their account and you will have inactive users sitting there. Who is this good for? So it's a paid product - they will cancel their account and tell everyone about the ridiculously long winded process they had to go through to cancel it.

wtracy 12y ago
... or they'll just dispute the recurring credit card charges for your paid product, and you'll get your merchant account frozen after a few "cancellations". We can argue over whether or not the original suggestion constitutes fraud, but the credit card companies will definitely treat it as fraud.