That is so definitely true. You dont know how many people i am working with at the consulting company i work for that would say ... "why is this vendor chargin

That is so definitely true. You dont know how many people i am working with at the consulting company i work for that would say ... "why is this vendor charging X millions for this crappy software, i could have done this as a uni student" the software may be crappy but they dont realize the amount of work that goes into getting the application polished, having correct messages for all actions and making it generally user friendly. Also the fact that it does the job that someone needs done is why someone is willing to pay X millions for it. The devil is definitely in the detail ...