I think doing all-hands support in a way that's efficient (not taking too much out of engineer's time) and scalable requires a well-designed system to support i

I think doing all-hands support in a way that's efficient (not taking too much out of engineer's time) and scalable requires a well-designed system to support it. Quizlet, where I've worked before, does a good job of this. See: http://quizlet.com/inside-quizlet/quizlets-incredible-feedback-center http://quizlet.com/inside-quizlet/quizlets-incredible-feedba...