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> What is wrong in the culture / education of engineering that people have to be taught this after they start working? Whatever "customer experience" means is
by port98 12y ago
> What is wrong in the culture / education of engineering that people have to be taught this after they start working?
Whatever "customer experience" means is specific to an industry/company, not a universally agreed upon term. For Amazon, which is largely B2C, UX is critical. For other industries, delivery time may be more important. There are such things as tradeoffs, and in some cases, it makes sense to prioritize things other than an awesome UX.
- incision 12y agoExpecting to define or predict customer experience as some sort of regression model seems to miss the point nearly as completely as possible. As I see it, it's as simple as taking the time to think as the customer.