Really? I haven't used Basecamp in years (I work alone most of the time) but last time I did it seemed well thought out and stable. I have read "Getting Real"

Really? I haven't used Basecamp in years (I work alone most of the time) but last time I did it seemed well thought out and stable. I have read "Getting Real" and have seen a number of their articles they've posted on customer service and taking care of their employees over the years. What have your experiences been?