6 ms·
Great Question. Thank you. When we answer our guests we either do it by phone and resolve their problem or question, or by message on email/airbnb platform. We
by amiadsoto 13y ago
Great Question. Thank you.
When we answer our guests we either do it by phone and resolve their problem or question, or by message on email/airbnb platform. We find that our guests are very satisfied by the level of detail that we put on our answers.
For example our directions from the airport are a full page with both public transport options and prices and other more private options like shuttles and taxis.
I hope that answer your question. Feel free to ask me any other question you may have.
- nik_0_0 13y agoI don't think that really answers the question. There will evidently be questions that require the owner's actual interaction. (Eg. Q: which light switch controls the outdoor lights; how much water do I give your plant?). The only thing I can think of is getting some information beforehand from the owner (which at that point may as well be given to the renter). This solution is great for general area questions, but guests will likely still have specific questions about the actual building they are in (how do I turn on the hot water, etc). How will you deal with that? Edit: Koby's response just popped up as I was composing this; I like the idea of learning from previous responses!
- iamkoby 13y agoThanks! I appreciate the feedback!