To me, there are few things more infuriating than a Comcast representative saying something like, "Oh, I'm very sorry to hear that. I would also be frustrated i

To me, there are few things more infuriating than a Comcast representative saying something like, "Oh, I'm very sorry to hear that. I would also be frustrated if my cable modem were not acquiring a signal." This type of "empathy" has disillusioned me from most empathy used in customer support.