"Nobody is accountable though. Who do we yell at? We can't blame the line employees. They are just state machines with no free will [N]. Their managers aren't e

"Nobody is accountable though. Who do we yell at? We can't blame the line employees. They are just state machines with no free will [N]. Their managers aren't empowered do anything either except harass you even more." Bullshit. Following orders is no excuse.