I understand your perspective. We are not trying to portray listeners as licensed mental health professionals. We use the word trained to suggest that active li

I understand your perspective. We are not trying to portray listeners as licensed mental health professionals. We use the word trained to suggest that active listening is different from the normal kind of listening that most of us experience in our regular lives. ie, active listening is different from having a normal conversation. People normally don't use summarizing, paraphrasing and empathy regularly. Also, pointing to the licensed people on the site is not meant to equate active listeners with mental health professionals, but to simply highlight that there are a good number of licensed mental health professionals on the site.