we're making it better...slowly but surely That's a feeling not a measurement. Clearly economically it's getting worse. And emergency services seem to be getti

we're making it better...slowly but surely That's a feeling not a measurement. Clearly economically it's getting worse. And emergency services seem to be getting worse. What exactly is getting better? All I'm saying is that, especially in crisis, the truth and measurement are far better than emotion. What exactly is getting better?