Two of the biggest help desk app on the web are running on rails. Salesforce helpdesk app with this as its url http://www.desk.com/ http://www.desk.com/ and ofc

Two of the biggest help desk app on the web are running on rails. Salesforce helpdesk app with this as its url http://www.desk.com/ http://www.desk.com/ and ofcourse the helpdesk startup http://www.zendesk.com/ http://www.zendesk.com/. Based on the facts above, I submit to you that there is nothing interesting about the reference to Amy Hoy's charm (and there is nothing in there to depress a rails developer using ubuntu). As far as I am concerned, Amy Hoy's app did not get the kind of traction they envisaged simple. Hence they shut it down. I am sure that both jitbit's app and Amy Hoy's were not as big customer wise as that form Zendesk and Salesforce. I am sure their traffic numbers wasn't anything near what zendesk and desk.com does.