The article opened my eyes to that. I am treating all feedback as valuable, whereas that might be the wrong way to go about it. It's clearly something I need

The article opened my eyes to that. I am treating all feedback as valuable, whereas that might be the wrong way to go about it. It's clearly something I need to think about more deeply and work on discovering the true customer pain points, not just the "it would be nice if you had x, y, z" type of response I'm accustomed to reacting to.