I learned recently that some companies will offer to waive accrued finance charges to get you off the phone, as part of the robo-system before the human agents

I learned recently that some companies will offer to waive accrued finance charges to get you off the phone, as part of the robo-system before the human agents answer. I assume that in this case, they can afford to do so because the finance charges were fraudulent in the first place (Hello, GAP)