If you show an employee you value them, and not just the replaceable work that they do, they will probably be more loyal. If you show a customer you value them

If you show an employee you value them, and not just the replaceable work that they do, they will probably be more loyal. If you show a customer you value them, and not just their wallet, they will probably be more loyal too. People want to feel valued, and once they have that, it's smooth sailing. On the contrary, if you make them feel under-appreciated, you will soon be in trouble.