Well, I only have one real datapoint, but I took a look at a laptop a grandmother type had brought to them for help but probably didn't do a very good job expla

Well, I only have one real datapoint, but I took a look at a laptop a grandmother type had brought to them for help but probably didn't do a very good job explaining what was wrong. It sounded like her email had stopped going in or out, but I had to prompt her a bit. I can't remember precisely what the services rendered were but it came to something close to 200, they sold her a new AV despite her current subscription, av added a toolbar, installed some kind of system cleaner that deleted temp files and browser caches and such once a day, charged her for a "full tuneup" which was nearly half the cost and seemed like maybe a defrag, and $25 to fix her outlook - seems like she had managed to switch to a new blank profile so no mail, no settings, so they switched her back. I mean, I guess they did fix her problem and I doubt youd have much trouble with them if you have a basic clue, but the people who need that service the most are the exact same ones that have no way to tell if they really do need this thing they're telling you is critical. Plus I've seen enough online discussion about what techs employer unknown find on hard drives and how much their boss or 4chan enjoyed it to suspect that line of business may not have the strongest of ethical cultures.