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There weren't many patterns presented, so here are a few of those and some more: Some evil UX patterns are: * Opt-in: Prepopulating option with more expensive

There weren't many patterns presented, so here are a few of those and some more: Some evil UX patterns are: * Opt-in: Prepopulating option with more expensive or recurring payment. (example was a donation, but Amazon does this when not defaulting to free 5-7 day ground shipping after promising free shipping prior to putting it in cart! which is much worse since they are bait and switching) * Opt-in, part 2: Making changes subtle changes can be evil. By switching around buttons, etc. after having it work a certain way a long time and not changing the interface enough, you trigger muscle memory to do the wrong thing. Amazon has exploited this as well with the (not) free shipping option. * Difficult to quit/cancel: also mentioned in the OP's linked presentation. In addition to more steps or having to email, etc. they don't even give you a documented option, e.g. you have to email them so they will delete your account and they say that nowhere in the site. * Glossing over legal: Small text or less readable font to hide details is evil. * Hiding legal: putting legal disclaimers in an area of the site that is hard to get to is evil. * Unnecessary login: making the user login because they might want to retain info about something, when really the site owner is getting more benefit (selling email address or lead info, mining it themselves, etc.). * Asking for more than is needed for user to accomplish what they want: asking the user for more info than they need to provide in order to get lead info when they are not aware you will contact them is evil. * Unintended use of data: Worked for a telecom that had page to get phone# to look up service availability and then they would use that for lead info. * Easy to determine security questions: this is just stupid. Many are easy to find out and they do little more than make the uninformed user feel more secure. Examples: birthday, street you grew up on, etc. that can be learned even without social engineering. * Passwords: one of the most archaic and stupid constructs ever. Passwords encourage people to use the same password across sites, so if one is compromised, they all are. An autogenerated passkey and a more secure way to reset it with a new one if your passkey was lost or stolen would beat passwords anyday. SSO only compounds this idiotic UX we can't get rid of. (And we put abusable/hackable cameras in every laptop instead of adding retinal scanners or thumbprint readers in every laptop, which could be viable alternatives.)

richo 14y ago
Your password rant falls on it's ass immediately considering that we don't have any way to link your thumbprint to your identity for the remote peer. Using a service like twitter as online identity helps to some degree with having fewer passwords except that then cracking a twitter account gives you access to everything.
rhizome 14y ago
Passwords encourage people to use the same password across sites I've heard this said about difficult passwords, but I think this is putting too fine a point on it. Passwords don't encourage anything on their own, except perhaps a consciousness of the basics of security. It's akin to saying that pizza encourages eating it for every meal. I don't think we've yet seen a gene that selfish.
- bnegreve 14y ago
  > It's akin to saying that pizza encourages eating it for every meal. I am also fine with passwords, but I really dislike useless parallels: Passwords have to be remembered and therefore having many different passwords cause inconvenience. How does this apply to pizza?
  - claudius 14y ago
    I don’t know 95% of my passwords. Opera does, though, and so does a little encrypted text file somewhere on my harddrive. And neither of the two mind if my passwords are all of the form GgSGlIXrPE1IrbhgWFBU. Of course, I only use one computer rather than five different laptops, three tablets and fifty-two smartphones, in which case I imagine it to be tedious to sync them (unless you trust Opera enough to use Opera Sync or some such thing).
    - bruceboughton 14y ago
      Off topic but 1Passsword is cross-platform, syncs via Dropbox and has browser extensions for auto-filling passwords.
      - claudius 14y ago
        I guess, yes, but I don’t particularly like Dropbox and don’t see the need for syncing at the moment anyways. And for my passwords text file - org-mode (and epa) come with Emacs in Debian main, 1Password doesn’t seem to be there :)
      - 14y ago
cbhl 14y ago
> Amazon does this when not defaulting to free 5-7 day ground shipping after promising free shipping prior to putting it in cart If you have the $79/year Amazon Prime subscription, then they _do_ default to the "free" 2-day shipping on eligible orders. I don't think they're trying to optimize the flow for occasional shoppers.
Thrall 14y ago
How about: * Deliberately making terms and conditions so long and verbose that no-one has the will/time to read them and is more likely to simply check the "I have read the terms and conditions" checkbox without actually reading them.

richo 14y ago

Your password rant falls on it's ass immediately considering that we don't have any way to link your thumbprint to your identity for the remote peer. Using a service like twitter as online identity helps to some degree with having fewer passwords except that then cracking a twitter account gives you access to everything.

rhizome 14y ago

Passwords encourage people to use the same password across sites I've heard this said about difficult passwords, but I think this is putting too fine a point on it. Passwords don't encourage anything on their own, except perhaps a consciousness of the basics of security. It's akin to saying that pizza encourages eating it for every meal. I don't think we've yet seen a gene that selfish.

bnegreve 14y ago
> It's akin to saying that pizza encourages eating it for every meal. I am also fine with passwords, but I really dislike useless parallels: Passwords have to be remembered and therefore having many different passwords cause inconvenience. How does this apply to pizza?
- claudius 14y ago
  I don’t know 95% of my passwords. Opera does, though, and so does a little encrypted text file somewhere on my harddrive. And neither of the two mind if my passwords are all of the form GgSGlIXrPE1IrbhgWFBU. Of course, I only use one computer rather than five different laptops, three tablets and fifty-two smartphones, in which case I imagine it to be tedious to sync them (unless you trust Opera enough to use Opera Sync or some such thing).
  - bruceboughton 14y ago
    Off topic but 1Passsword is cross-platform, syncs via Dropbox and has browser extensions for auto-filling passwords.
    - claudius 14y ago
      I guess, yes, but I don’t particularly like Dropbox and don’t see the need for syncing at the moment anyways. And for my passwords text file - org-mode (and epa) come with Emacs in Debian main, 1Password doesn’t seem to be there :)
    - 14y ago

cbhl 14y ago

> Amazon does this when not defaulting to free 5-7 day ground shipping after promising free shipping prior to putting it in cart If you have the $79/year Amazon Prime subscription, then they _do_ default to the "free" 2-day shipping on eligible orders. I don't think they're trying to optimize the flow for occasional shoppers.

Thrall 14y ago

How about: * Deliberately making terms and conditions so long and verbose that no-one has the will/time to read them and is more likely to simply check the "I have read the terms and conditions" checkbox without actually reading them.