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Have you called the enterprise support number? What was their response? We are in the same boat, but guess where I have the phone number for enterprise support
by robotkad 14y ago
Have you called the enterprise support number? What was their response?
We are in the same boat, but guess where I have the phone number for enterprise support? Webmail on our domain. Lesson learned.
- overshard 14y agoThe response is "sorry we are looking into it, we'll call you back when we know what's wrong"... pretty generic.
- deleted 14y ago[deleted]
- rurounijones 14y agoWell to be fair, what do you expect them to say before they have diagnosed the root issue?
- alan_cx 14y agoFair enough. But then what is the point of paying for enterprise support if all you get is the same generic response a normal punter gets? If they cant offer better, then enterprise support seems poor value at best. Are we sure that if CloudFlare wasn't so popular here, the word scam wouldn't be used?
- mef 14y agoSo you're saying you want them to say the same thing but reword it since you're enterprise? If they don't know the root cause, they don't know the root cause.