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Sounds like they're volunteers, not employees: https://forums.dropbox.com/topic.php?id=97303&page=2#post-530452 https://forums.dropbox.com/topic.php?id=97303&pa

• nolok 14y ago
  Doesn't really matter for dropbox users though. They're the people the seller is putting in charge of being its face in the support place, and they're awful.
• protomyth 14y ago
  They have a title, and that must mean they have authority. Volunteers are a fine thing, but make sure the title listed has the word "volunteer" in it else they will taken for employees. On a side note, why the heck does dropbox have volunteers running their support forum? At this stage, cost savings isn't worth the reputation hit.
  • bigiain 14y ago
    "On a side note, why the heck does dropbox have volunteers running their support forum?" If I had to guess - I'd suspect three or four "nines" of their customer support workload comes from their "free tier" non-customers. (Having said that, there's evidence upthread in these HN discussions saying they're also dropping the support ball for paying, even team-account-sized paying customers - that's not OK...)