Probably because google doesn't make it's money directly from the majority of people using it's services. And those that do pay do get support http://support.g

Probably because google doesn't make it's money directly from the majority of people using it's services. And those that do pay do get support http://support.google.com/adwords/answer/1385067?hl=en http://support.google.com/adwords/answer/1385067?hl=en And I believe there is some support for apps for business.