You should try: http://productforums.google.com/forum/#!forum/gmail http://productforums.google.com/forum/#!forum/gmail If you click on each sub-forum, you can

You should try: http://productforums.google.com/forum/#!forum/gmail http://productforums.google.com/forum/#!forum/gmail If you click on each sub-forum, you can see from the official response icon column, on the right. That most of the threads do get an answer. That's far from non-existent. I think their big failure here, has been to poorly communicate how people can get help, most don't know about the forums.