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They're not "adding no value", the SLA is the value. I have a business problem, and I pay you to solve it and support your solution for me, is a completely diff
by ramesh31 3d ago
They're not "adding no value", the SLA is the value. I have a business problem, and I pay you to solve it and support your solution for me, is a completely different proposition than standing up your own solution as a non-technical org and maintaining it.
- magicalist 3d ago> They're not "adding no value", the SLA is the value The code their Astra+Fable setup, automatically generated from requests customers leave in voicemails, is apparently so good they never correct it. If the stories being woven are true, the SLA is literally just a middleman's 100k cut. At the very least there might be some particulars here that aren't universally applicable.
- ramesh31 3d ago>"the SLA is literally just a middleman's 100k cut" Indeed, welcome to enterprise software.